IT Service Desk Rep (Remote-MUST LIVE IN MI!)

Job Title: Service Desk Representative

Location: Remote but MUST LIVE IN MICHIGAN

Shift: (Monday-Friday) 10am-6:30pm or 10:30am-7pm Monday-Friday

Pay: $18.00/hr.

Scheduled Pay: Bi-Weekly

Benefits: Health, Dental, Vision, Life Insurance, and short-term disability after 90 days

For more information, please contact Breanna Drollinger Direct Line at 586-710-7972 (call /text)

Service Desk Rep Description/Duties

• Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of locations, technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines, and a variety of software
• Safeguard the security of the organization by following established procedures to prevent unauthorized access to System resources
• Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests
• Provide guidance and support to Service Desk Associates and new Representatives and communicate with departmental leadership

Service Desk Rep Requirements

• 2+ years of experience in the area of Service Desk, Help Desk, or IT Support responsibilities
• 1+ years customer service experience included in the above technical experience or separately
• 5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support
• Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
• High School Diploma or GED

JOB ID# 135238

Keywords: Service desk representative, help desk, service desk, IT representative, IT, information technology, IT Support, technical support, technology, technical experience, health care environment help desk, phone, email, remote assist, chat, direct end-user support, remote customers, troubleshooting, hardware, printers, mobile devices, laptops, DUO, multistep authentication, VPN, webcams, diagnose, resolution, research, escalation, semi complex technical issues