Implementation Assistant

JOIN YOUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.

IMPLEMENTATION ASSISTANT

After the sales team welcomes a new client partner, our Implementation team steps in. Their goal is to seamlessly implement new clients and make sure service teams are set up for success. To do this, they help new clients with platform setup and training. They capture employee data, enroll worksite employees in benefits, and stand shoulder-to-shoulder with clients to ensure they have a successful first payroll.

The purpose of the Implementation Assistant is to provide administrative support to our Implementation team. This role will be essential in ensuring we reach the scheduled milestones for each client during the implementation process. This role will be directly responsible for creating and managing materials by providing support as needed for client implementations.

• Generate materials for clients and work site employees including orientation packets, manager guidelines, and new hire packets (I9 forms, W4 and HW4 forms, benefit plans and enrollment forms, HC-5 forms) by using mail merges.

• Assist Implementation Consultants with data entry of employee information pertaining to payroll, benefits and HR information as well as auditing materials as needed. Follow up with clients and employees to obtain missing information in a timely manner.

• Provide excellent customer service by supporting the Implementation Consultants with answering questions from clients and employees via phone calls and emails related to payroll, benefits, or human resources.

• Assist with setting up accounts within HRIS platforms.

The base compensation for this position is $18.00 to $22.00 per hour depending on experience and qualifications.

WHAT WE'D LIKE FOR YOU TO HAVE

• Experience
  • Prior experience working in customer service or administrative support.
  • Experience working with Google Suite (Gmail, Google Calendar/Docs) and Microsoft Office (Word, Excel, etc.)

• Ability to effectively communicate one to one, and in small or large groups.

• Strong Team Player. Frequently reaches out to peers to tear down walls or remove roadblocks.

• Strong Organizational Skills. Ability to plan, organize, and schedule in an efficient productive manner.

• Effectively able to juggle multiple projects while focusing on key priorities.

• Possesses strong attention to detail, ensuring accuracy of high volume data processing.

WHY YOU'LL LOVE PROSERVICE

• Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews.
• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays and PTO, paid parental leave, student loan repayment assistance and 401k match are just a few of the ways we demonstrate our commitment to our PROhana's physical, mental and financial well being.
• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.
• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!