Production Coordinator

Floor Coverings International of Jacksonville East

Jacksonville, FL

Paid Time Off
Full-Time

Job Description

Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.9 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire a Production Coordinator. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & requirements:

Flooring industry experience required. Preferably with relation to ordering materials, and general installation process of floor coverings.
Paid training provided on company processes and tools
Full-time

Key Responsibilities:

Able to receive calls from customers during normal working hours of Monday-Friday 8 a.m.-5 p.m. as well as installers while jobs are in progress (often outside normal working hours of M-F 8-5)
Work with sales staff to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery, including receiving materials as scheduled Monday-Friday working hours (forklift/warehousing)
Schedule the job to meet the schedule of customer and installers.
Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
Communicate job progress daily.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Deliver on expectations contracted in the sales process.
Walk the customer through job at completion and collect final payment.
Manage job to hit profit objective.
Complete job costing reports within 24 hours of completing an installation.
Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
Resolve conflicts and complaints immediately.
Keep show room and office organized and presentable.
Be available to attend training seminars at owners discretion.
Attend at least one form of training per year.
Continue to educate self on new flooring.
Updates logged daily with status of job and upcoming schedule.
Work weekly and monthly to hit sales installation goals.
Make decisions and act in accordance with Floor Covering Internationals core values and mission.