Subcontractor Coordinator Specialist
ProHome LLC
Wichita, KS
Subcontractor Coordinator Specialist
ProHome LLC
Wichita, KS
- $17 to $18 Hourly
- Retirement
- Full-Time
Job Description
Company Info
Job Description
This part-time role is intended to provide additional support for the Client Services Department by coordinating directly with Subcontractors for each outstanding claim until completion. Our primary goal is to provide excellent customer service and ensure high customer retention. Excellent organizational skills, phone etiquette; written and verbal communication skills are required. ProHome is committed to creating a culture of those who challenge the status quo, ask great questions and people who can thrive in their environment.
What we are looking for:
· A team player looking to add value to our organization.
· A high-level of best-in-class customer service and phone etiquette.
· An ability to keep up with a fast-paced environment and maintain a positive attitude.
· You must be able to pass a customer service and communication assessment prior to an interview.
What we offer:
· Part-time schedule
· Paid training.
· Opportunities to learn.
· 401K
Office location - Downtown Wichita. After 8-10 weeks of training: Hybrid work environment (At Home and in Office). Full-Time Monday - Friday 8 am - 5 pm.
Responsibilities:
· Use Subcontractor Confirmation Tool to complete schedule & work order confirmations.
· Organize and maintain documentation on homeowner claims and communication with subcontractors.
· Confirm subcontractors scheduled work date 24 hours prior.
· Follow up calls & emails to subcontractors to verify work order has been received.
· Follow up with subcontractors to verify if they are in route to complete services.
· Follow up with subcontractors to verify work has been completed.
· Send out weekly meeting assignment forms.
· Provide floater support in absence of assigned Client Relationship Coordinators.
Qualifications:
· Prior customer service, clerical or administrative experience.
· Strong attention to detail and organizational skills, capable of holding subcontractors to expected timelines.
· Friendly relationship builder with customer service excellence.
· Team player who enjoys working with a team.
· Proficient professional business communication – written and oral.
· Previous experience using follow-up, problem-solving, and conflict-resolution skills.
Must be able to successfully use a CRM system, internet & office
You must reside in Wichita, KS or the surrounding area! We will only contact you if you are selected to move forward in the interview process.
Must be able to successfully use a CRM system, internet & office
You must reside in Wichita, KS or the surrounding area! We will only contact you if you are selected to move forward in the interview process.
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