HVAC Technician

We’re adding a trusted HVAC Technician to our team. As a member of our technician team, you’re the trusted, friendly face of Platinum. Your interactions with homeowners are the backbone of the service that we offer, and you play a pivotal role in delivering the most trusted home warranty experience imaginable. We are not a commission-based team, so there is no up-selling required! Not only do you know your stuff when it comes to home HVAC systems, you also maintain a strong sense of respect and professionalism as you interact with each homeowner. You treat each customer and home with genuine care and excellence.

You will:

• Inspect and perform HVAC equipment repairs and part replacements
• Ascertain the root cause of a problem and test solutions
• Interact with office staff in a professional manner to obtain repair approval based on coverage limits
• Complete detailed description of the work order, including photos where necessary
• Maintain a professional appearance while utilizing company supplied uniforms
• Maintain a clean condition of company vehicle and report necessary repairs as needed
• Maintain company equipment and tools and report when repairs or new equipment are necessary
• Adhere to all safety policies and procedures

Requirements:

• 2+ years residential HVAC (repair and troubleshooting) experience
• Ability to climb up to a 35 ft. ladder
• Previous experience as an installer is beneficial but not required
• Valid driver's license with a clean driving record
• Must pass a background check and drug screening
• Possess own trade hand tools to perform job duties
• Work rotating weekends as needed
• Excellent customer service skills -- friendly, approachable and a good communicator
• Excellent organizational and time management skills -- keep timely appointments and timely reporting
• Willingness to learn and adapt to changing or new situationsResponsibilities:

- Install, maintain, and repair HVAC systems
- Perform routine maintenance on HVAC equipment
- Diagnose and troubleshoot HVAC system issues
- Respond to service calls in a timely manner
- Ensure compliance with safety and environmental regulations
- Provide excellent customer service

Experience:
- Minimum of 2 years of experience as an HVAC technician
- Valid driver's license with a clean driving record
- Knowledge of HVAC systems, including air conditioning, heating, and ventilation
- Ability to read and interpret blueprints and technical drawings
- Strong problem-solving skills
- Excellent communication and customer service skills