Warehouse Operations Manager

Boundless is looking for an experienced Warehouse Operations Manager for our Tempe, AZ location. This role will be responsible for efficiently managing and productively operating a warehouse facility and activities related to the storage and distribution of promotional merchandise.  This role is responsible for inventory management and order fulfillment for ongoing client programs and special projects.

Essential Functions

Facilities Management: 

• Maintain a consistent organizational system whereby products in the warehouse can be easily located and readily accessed.
• Maintain all areas of the warehouse, including storage, shipping and receiving areas, to ensure cleanliness and safety.
• Monitor all warehouse activity to ensure inventory and process controls are followed and company assets are maintained.
• Order and maintain appropriate stock of warehouse supplies. Supplies may include corrugated boxes, envelopes, tape, and other packing materials.  Ensure supplies are readily available to prepare orders for shipment and supplies are replenished, as needed. 
• Order and maintain appropriate stock of general supplies for restrooms, kitchen, and first aid. Supplies may include paper goods, cutlery, OTC medications, bandages, etc.  Ensure supplies are readily available to warehouse & office staff and supplies are replenished, as needed. 
• Ensure warehouse equipment (forklifts, pallet jacks, dock doors, etc.) are maintained in working order as required by local and/or OSHA guidelines.
• Ensure fire extinguishers are maintained per local guidelines.

Inventory Management: 

• Monitor and manage physical inventory of all products in warehouse.
• Ensure all physical inventory is safely stored per client specifications.
• Manage and perform physical inventory counts (cycle counts) to ensure accurate inventory availability and inventory-on-hand reporting.

Inventory Receiving: 

• Ensure all incoming product shipments are received accurately and timely. Verify quality and quantity before checking products in.
• Consistently record inventory received to ensure accurate inventory-on-hand counts.
• Work with internal resources to update inventory in appropriate systems and software (online store platforms and/or NetSuite) to allow for accurate accounting of client inventory.

Order Processing (Pick/Pack/Ship): 

• Hands-on ownership of accurate order fulfillment and inventory transactions.
• Process customer orders timely by picking merchandise from inventory and packing orders for shipment, as well as shipment label and manifest processing via third-party shipping software (ShipStation, UPS, Fed Ex, etc.).
• Ensure freight carrier shipping labels are printed and placed on orders per specifications to ensure timely delivery.
• Prepare and print applicable customs paperwork for international orders to ensure shipments meet various country requirements and international orders clear customs and are delivered within a reasonable timeframe.
• Assist in ad hoc order fulfillment and special project tasks, as needed.

Systems and Software:

• Utilize appropriate computer systems and software (ShipStation, Microsoft Office, etc.) to process orders efficiently and accurately.
• Leverage the Company’s ERP system.
  

Quoting & Billing:

• Assist with quoting fulfillment fees for special projects and new program business.
• Provide accurate reports for ongoing programs and/or special projects for invoicing clients accurately. Reports may include:
  • billable hours
  • order processing (order & pick counts)
  • shipment (with tracking)
  • monthly storage (by bin & pallet)
  • monthly receiving
  • inventory-on-hand counts

Supervisory:

• Directly supervise full-time, part-time, and temporary warehouse staff in accordance with the company’s policies and applicable laws.
• Plan and direct the work of all warehouse staff.
• Approve timesheets, overtime, and manage paid time off calendars for warehouse staff.
• Train staff on applicable warehouse processes and procedures, as needed.
• Ensure applicable staff certifications (i.e.: forklift operator certifications) are kept up to date and in compliance with government regulations and guidelines.
• Appraise performance of warehouse staff, as well as rewarding and disciplining employees, as needed.
• Address complaints, resolve problems and escalate ongoing issues to HR, as needed.
• Assist with the interviewing, hiring, and onboarding of warehouse staff, as needed.
• Own relationships with freight carrier local representatives (FedEx, UPS, USPS, LTL, Int’l freight, etc.).

Job Specifications

• Proven work experience as a warehouse manager, preferably 6-10 years Warehouse Operations Experience in Promotional Products or Related Industry.
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives

• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Proficient in shipping software (i.e., ShipStation, FedEx, UPS)
• Leadership skills and ability to manage staff
• Strong decision making and problem-solving skills
• Excellent communication skills
• Must be able to regularly lift and/or move 30 to 60 pound

About Boundless

At Boundless, we believe in being intentional with everything we do. As a leading B2B promotional products distributor, we provide clients with brand-building services that unlock creativity and collaboration, drive impressions, and build lasting connections with their audience through purposeful, product-driven campaigns. Our solutions-oriented approach combines people, branded product, and a flexible tech platform to inspire and amplify the identity and goals of each unique brand—from SMBs to larger enterprise organizations. In addition to our national network of sales professionals and product experts, our modern agency-level approach also includes tailored ecommerce solutions, warehousing, value-add creative services, kitting and fulfillment services for the celebrated brands that we work with.

Founded in 2005 and headquartered in Austin, Texas, Boundless has a proud history of creating Brand Love moments through endless product access, technical and creative innovation, completely custom merchandise, and dedicated service from first concept to final delivery. We strive to provide modern, technologically seamless solutions for product sourcing, marketing, ecommerce, and order delivery.

It’s an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each other’s wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.  

Boundless has been recognized in:

- Inc. 5000’s List of America’s Fastest Growing Companies

- 2023 PPAI Best Places to Work

- Top 20 ASI and PPAI Distributor

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.