Teller I

Position Overview:
Provides cash receipt and payment services in accordance with financial institutions procedures. Provides excellent customer service and cross sells banks products and services to customers. Typically has less than one year experience. Consistently delivers an experience that leaves customers with a positive emotional impression of the bank, its employees and products & services. Responds to sales opportunities using the delivered sales presentation model.

Primary Duties:

• Demonstrates “The Will to Win” by being nice, creating and responding to sales opportunities, asking customers to stay and open an account, and following the rules for the 99%.
• Delivers the Checking Sales Presentation by following the defined 8 step model.
• Consistently participates in the Tell-A-Friend Program.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, pre-paid gift cards and money orders.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
• Places hold on accounts for uncollected funds.
• Counts, checks and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet.
• Reports any discrepancies to the supervisor.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Reports malfunctions of teller terminals and other equipment used at the teller station.
• Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.

Requirements:

• Career minded individuals that want to join an organization where they can gain experience and build a career. Citizens State Bank provides career paths and development plans to get you where you want to go.
• High school diploma or equivalent.
• Successful completion of in-house training program.
• Good interpersonal communication and computer skills.
• Cash handling skills preferred but not required.
• Comfort with technology such as mobile services and online-banking services is a plus.

Citizens State Bank also offers the following benefits:

• Medical, Dental, Vision, Health Savings account
• Wellness incentives with rewards $$, Health Savings Employer match, Health Reimbursement accounts
• Short- and Long-Term disability (employer paid after 1 year)
• 401K retirement savings with employer match
• Employee Relief Fund
• Tuition reimbursement
• Employee Assistance Program
• Company Logo Wear
• Paid Time Off, Holidays, Volunteer, Bereavement

Citizens State Bank is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, physical or mental disability, genetic information, military status, or protected veteran status. Citizens State Bank complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. Citizens State Bank is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.