Customer Experience Service Manager - Thomas Bus Dealership

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

BusWest is a Thomas Bus dealership and a Part of VVG. We are looking for a Customer Experience Manager to join our team for following hours: Monday-Friday between 7:00am-3:30pm! 

What You’ll Do:
We’re seeking a Customer Experience Manager to uphold post-sales satisfaction standards. Your role involves assisting with new bus quality control, conducting follow-up surveys, managing customer inquiries and complaints, and coordinating recall notifications and service appointments to ensure outstanding customer experiences.

Job Duties:

• Manage a team of 2-3 apprentice technicians
• Collaborate on new bus quality control efforts.
• Complete follow-up surveys and address customer inquiries.
• Oversee open recalls and maintain customer communication.
• Coordinate recall road trips and service appointments.
• Update Excede system and manage recall closure notifications.

Job Qualifications & Requirements:

• Previous customer service experience, management experience preferred.
• Bachelor’s degree preferred.
• Exceptional organizational and communication skills.
• Leadership skills with ability to effectively manage a team.
• Proficiency in Microsoft Office Suite and experience with CRM system.
• Familiarity with automotive or transportation industry advantageous.

Physical Requirements: 

• Must be able to pass post offer background and drug test

Compensation:

• $67,000-$69,000 based on experience and qualifications
• PLUS commission!

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

If you're dedicated to delivering exceptional customer experiences, apply for the Customer Experience Manager today!

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.