Operator
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
JOB TITLE: Call Representative
FLSA STATUS: Non-Exempt
JOB SUMMARY:
The Call Representative handles inbound and outbound calls for the practice in a professional, courteous and timely manner. Their responsibility is to respond to incoming calls from customers and answer questions and inquiries, troubleshoot problems, provide information, and handle complaints.
QUALIFICATIONS/EDUCATION:
- High School Diploma, or equivalent required
- Bi-lingual English/Spanish preferred; must be able to read, write and speak English
- 1-2 years of related experience in a medical setting preferred.
- Strong people skills.
- Excellent communication skills, including verbal with proper grammar.
- Data entry skills.
- Attention to detail.
- Strong organizational skills and ability to multi-task effectively.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
ABILITIES/SKILLS:
- Basic computer skills to be able to recognize and understand our EMR System.
- Excellent communication, Customer Service, and telephone skills.
- Strong organizational skills and ability to multi-task effectively.
- Must be able to work independently with minimal supervision in a fast-paced environment.
- Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
- Must be dependable and conduct him/herself in a professional manner.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
- Must be able to follow policies and procedures.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
- Monitors hold time and number of callers on queue in order to meet performance goals.
- Responsible for assisting patients with general questions without having to transfer calls.
- Makes certain that patients are not left on hold without needs being addressed.
- Follow up patient calls as needed before the end of the day.
- Provides callers with accurate practice information including the insurance we accept and if a referral is required.
- Assist patients with inquiries or concerns and ensure patients’ expectations are met.
- Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the office visit.
- Confirms patient appointments as needed.
- Sends tasks or actions as needed.
- Monitor Appointments and Medical Records email and schedule and fax records accordingly.
- Monitor incoming faxes and distribute them accordingly.
- Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
- Perform any other duties as assigned.
We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.
Address
Gastromed, LLC
Miami, FLIndustry
Business
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