Technical Support Specialist

As a growing Aerospace and Defense manufacturing company, Vitesse Systems thrive on investing in our employees and proving unlimited opportunities. We are dedicated to ensuring our employees grow, develop, and thrive at Vitesse Systems. While we pride ourselves on our solutions to our customers, we know we would never be successful without our dedicated teams. At Vitesse Systems, our core values, unified across our multiple locations, drive an environment of employee empowerment and innovation. Our management team enables this environment to promote collaboration and continuous learning throughout the organization.

Your New Role:

In working with Vitesse Systems, our Technical Support Specialist will provide helpdesk IT support to the organization. The Technical Support Specialist will support special projects as directed by the Infrastructure Manager.

What qualities make you a successful candidate? As our successful candidate, you will possess:

• Possess a positive, can-do attitude.
• Working knowledge of an array of various technologies, including Active Directory, Office365, cyber security, PC hardware & software, virtualization, cloud, networks, routers, switches, TCP/IP, VLANs, VPN.
• Strong Problem Solving / Troubleshooting Abilities with prior experience in a similar role.
• A knack for quickly understanding various technology applications and systems.
• A demonstrated a desire to learn the newest technology and trends continually.
• Excellent interpersonal skills, communication, and organization skills
• Ability to work independently and communicate effectively with users and coworkers.
• Never-ending learning student.
• Other duties as assigned.

Your Primary Day-to-Day duties will include:

• Ability to solve 95% of complex Level 1 & 2 tickets without escalation.
• Providing direct desktop and workstation support, including troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices.
• Managing daily IT functions and troubleshooting tasks
• Troubleshooting system problems
• Integrating, maintaining, and monitoring user systems
• Training users on hardware and software
• Supporting the maintenance, troubleshooting, and upgrade of physical equipment required for business operations.
• Installing, maintaining, troubleshooting, resolving, and updating company software and systems such as email, OS, and technical programs.
• Supporting IT projects and internal initiatives as directed by the Infrastructure Manager.
• Maintaining inventory of equipment, software, licenses, etc.
• Documenting IT-related procedures

What supervisory responsibilities does this role include. This position has no supervisory responsibilities.

What Education and/or experience are we looking for?

· High School Diploma or equivalent

· 1 year of experience in a similar role. Experience may be substituted by:

o BS in related field

o AS in related field

o CompTIA A+ Certification or equivalent

What are the physical requirements for this role? Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, you may be required to stand, walk, and hear.
• Frequently use your hands and fingers; handle, feel, and reach with your hands and arms.
• Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE: This job description identifies the general nature and scope of work to be performed. Vitesse Systems, LLC. reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by Vitesse Systems Inc. This job description is subject to change based on the needs of the position and/or the company.

Vitesse Systems, LLC performs work controlled by the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). These statutes require the protection of technical data and products. The regulations require that such data not be disclosed in written, oral, or visual form to any foreign national without prior export authorization from the Department of State. A foreign national is defined by the U.S. Government under EAR 734.2(b)(2)(ii) and 8 USC 110 (a)(20) as one who:

• Is not a United States citizen
• Is not lawfully admitted for permanent residence in the U.S.
• Does not have politically protected status (embassy, refugee, or asylum)
• Has dual U.S. / foreign citizenship

Vitesse Systems, LLC is an Equal Employment Opportunity / Affirmative Action (EEO/AA) Veterans / Disabled Employer