Enrollment Specialist

This Enrollment Specialist Position will be based at two sites, Whittier and Lynwood, CA.

Company Mission Statement:
The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.

Position Purpose:

The Medi-Cal Navigator plays an important role in conducting health education and outreach to potential clients for JWCH, Wesley Health Centers. The primary duties involve educating individuals on available health coverage programs, facilitating enrollment in coverage options, guiding through application processes, and ensuring ongoing utilization and retention of these services. Furthermore, the Enrollment Specialist is actively involved in fieldwork, requiring a proactive approach to promote access to healthcare services for individuals and families. An ideal candidate for this role should bring healthcare outreach experience and bilingual skills, making a substantial contribution to our mission of improving community health and well-being.

Principal Responsibilities:

1. Conduct group and individual outreach to explain JWCH's clinical services and programs.
2. Perform outreach to educate individuals about health care options such as Medi-Cal, Healthy Families, Healthy Kids, Healthy Way LA, and others in diverse settings like Clinic sites, head starts, schools, churches, CBOs, homeless shelters, and health fairs.
3. Provide comprehensive assistance to children and their families, including in-reach and outreach to target members and support during the application process.
4. Follow up to verify enrollment and encourage the utilization of health insurance benefits and services.
5. Offer assistance to members facing challenges during enrollment, advocating on behalf of families, and addressing barriers to enrollment, utilization, and retention.
6. Support families in enrolling for health care services and help them access and retain these services effectively.
7. Ensure proper enrollment of prenatal patients and their newborns into Medi-Cal, Healthy Families, and other health care options.
8. Assist CHDP - Gateway patients in accessing all available services.
9. Conduct presentations about health care options like Medi-Cal, Healthy Kids, Healthy Families, and Healthy Way LA to community members and other CBOs.
10. Engage in outreach activities at health fairs and other gatherings.
11. Maintain records, logs, signing sheets, and necessary documentation to track compliance and evaluate program performance.
12. Plan and conduct outreach activities in the field, as well as orientation meetings, trainings, workshops, and informational events for childcare providers, schools, and community-based programs, shelters, churches, and other venues.
13. Be available for evening and weekend work as assigned.
14. Provide assistance to the supervisor with special tasks or events, including trainings, workshops, special mailings, and material reproduction.
15. Attend and actively participate in external meetings and events related to scope of work.
16. Prepare program reports according to departmental policy and procedures.
17. Perform other duties as assigned.

Requirements:

1. Minimum of one year of experience in health care outreach and enrollment.
2. Bilingual- Fluent in both English and Spanish.
3. Possess a current valid California Driver License and Insurance Certificate.
4. Excellent oral and written communication skills.
5. Must possess a caring and compassionate demeanor.
6. High School Diploma or equivalent required.
7. Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
8. Certified Application Assistant (CAA) qualification is preferred.
9. AA Degree in a related field (Public Health, Health-Care Administration, Human Services) preferred.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long tern disability plans, life insurance policies, employee parking and more !

Wesley Health Centers JWCH Institute is an Equal Opportunity Employer!