Health Operations Officer

Cow Creek Health & Wellness - Health Operations Officer

Minimum Salary:       $100,489.56

POSITION PURPOSE:  

The Health Operations Officer will be responsible for overseeing Cow Creek Health & Wellness operations including staff supervision, financials/procurement, quality improvement and continuity of clinic operations.  

ESSENTIAL FUNCTIONS:

• Oversight of CCH&WC staff, Behavioral Health, Dietetics, Public Health, Health Systems, and work collaboratively with medical teams.


• Quality Assurance Program including infection control, safety, peer reviews and aspects of the Quality Improvement Program. Working collaboratively with medical teams and other tribal government and business programs.


• Evaluates and monitors key performance dashboards and development of designs and executes actions to improve dashboard metrics.


• Participates in the development, implementation, and evaluation of the CCHWC Strategic Plan. Hold regular annual planning meetings for administrative staff as needed.


• Develops and adheres to Tribal operational policies and procedures.


• Evaluates and monitors key performance dashboards and development of designs and executes actions to improve dashboard metrics.


• Identifies grant opportunities and assists in the preparation of grant applications.


• Achieves and maintains operations that meet accreditation that may include, AAAHC, ACHC, NCQA, or equivalent and recognized standards.


• Champions the implementation of integrated care through proven and innovated care models and best practices.


• Responsible for internal and external customer service, quality assurance, and process for resolution of concerns, complaints and grievances in a timely manner.


• Communicates to staff Tribal updates, events, and activities as well as routine clinical updates for continuity of operations.


• Work closely Human Resources, other tribal Governmental Departments/Programs, Health Advisory Committee and Tribal Board of Directors per tribal administration request.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:

• Align with Tribal history, governance structure, subsistence, Tribal enrollment, and cultural heritage, as well as factors impacting sovereignty and self-governance.


• Solid working knowledge of budgeting and grants management.


• Solid working knowledge of health accreditation standards and implementation.


• Knowledge of primary care, behavioral health operations, service delivery, and an integrated model of care.


• Knowledge of healthcare regulatory requirements, risk management, and privacy compliance.


• Knowledge of change management techniques.


• Excellent interpersonal, communications, public speaking, and presentation skills.

QUALIFICATION STANDARDS:

• Nursing or Clinical experience and education required.


• Bachelor’s Degree or higher, in related field or equivalent experience in, Health Care Administration required.


• At least two or more years of supervisory experience in area of healthcare management, required.


• Healthcare business, clinical licensure/certification and/or degree, preferred.