Warehouse Systems Support Supervisor

Epic Personnel Partners is hiring a Systems Support Supervisor in Ruther Glen, VA! Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Pay-Rate: $47,500 - $52K

Essential Duties and Responsibilities:

• Install, configure, and maintain Windows based workstations, handheld devices, and servers.

• Provide support to Autonomous Guided Vehicles (AGV).

• Configure and monitor network infrastructure, equipment, devices.

• Setup and maintain user accounts within an enterprise environment.

• Setup and implement RF and wireless devices.

• Setup and troubleshoot various printer technologies.

• Setup and maintain phones, both desk and cell.

• Perform and/or oversee software installation, and upgrades.

• Maintain site licenses for departments and facility.

• Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.

• Develop various training material, SOPs, Run Books and instructional sheets for IT related items.

• Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.

• Establish and perform maintenance programs following company and manufacturer standards.

• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.

• Document network problems and resolutions for future reference.

• Other duties as assigned.

• Travel may be required.

Qualifications:

• Strong in Windows OS and Office applications.

• Have experience with network technologies such as switches, routers, access points, etc.

• 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.

• Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.

• Ability to work independently or as part of a team to achieve common goals.

• Strong analytical and technical ability to solve complex problems.

• Strong organizational skills needed. Strong customer service and interpersonal skills required.

• Knowledge of Linux is a plus.

• Warehouse experience and warehouse IT experience is a plus.

• Logistics understanding and technology related to logistics within a warehouse environment is a plus.

• Past work or understanding the process of AGV’s is a plus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability to work in a distribution center environment with a variation of temperatures and heights.

• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50lbs

• Sitting at a computer for long periods of time