Insurance Customer Support Specialist

Insurance Customer Support Specialist Job Summary: We are looking for a customer support specialist to join our team and provide excellent service to our clients in the property and casualty insurance industry. Responsibilities include managing client communications, conducting policy reviews, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems.

Insurance Customer Support Specialist Responsibilities:

Give clear answers to clients on any coverage or billing questions, including information on rate fluctuations or policy changes to ensure full understanding. Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations. Manage Renewals by figuring out premium increases and decreases, discussing the course of action with producers, and determining rate policies in various insurance companies' online rating systems. Consult with clients to help process quotes and issue renewals or any updates needed to current policies. Gather all required documentation for reporting a claim and contact an adjuster to process it against a current policy. Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates. Assist Producer in analyzing a client's risk.

Insurance Customer Support Specialist Qualifications. Insurance experience is preferred, but we will provide training as needed for the right fit candidate with the proper skill set. The candidate will be required to obtain a Property and Casualty Insurance License within six months of hire. The candidate must have very strong follow-up skills, written and verbal communication skills, and problem-solving skills. Candidates should have intermediate computer skills and be proficient with Microsoft Office Suite (Word, Excel, PowerPoint, etc.). Experience with EzLynx or Applied CMA is a plus.

Bilingual preferred but optional.

This is an in office position. Hours are Monday-Friday 8:30am-5pm.