Customer Service Rep

American Family Insurance - Tanner Bittner Agency LLC

West Fargo, ND

$20 to $27 Hourly
Paid Time Off , Retirement
Full-Time

Job Description

Benefits:

Bonus based on performance
Flexible schedule
Paid time off

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off
Simple IRA
Disability

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills