Customer Service and Administrative Associate with Warehouse Support

Fishermen's Source - E-Commerce Fishing Tackle online and in-store retailer that sells premium saltwater and freshwater fishing gear, while striving to exceed our customers' expectations of quality and prompt service.

Position Overview:

We seek a dedicated and enthusiastic individual to join our small team as a Customer Service and Administrative Associate for our e-commerce fishing tackle business. The ideal candidate will possess excellent communication skills, a passion for fishing, and a commitment to providing exceptional customer service. As a Customer Service Representative, you will assist customers with inquiries, resolve issues, and ensure a positive shopping experience.

Customer Service:

• Respond to customer inquiries via phone, email, and Zendesk promptly and professionally.
• Assist customers with product selection, sizing, and compatibility questions.
• Process orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues promptly and effectively, striving for first-call resolution whenever possible.
• Provide product recommendations and advice based on customer needs and preferences.
• Maintain a comprehensive understanding of our product offerings, including fishing tackle, gear, and accessories.
• Collaborate with other departments, such as sales and shipping, to ensure seamless order fulfillment and delivery.
• Monitor customer feedback and identify opportunities for improvement in products or services.
• Coordinate with UPS on lost package claims.

Administrative:

• Manage the creation and updates of FS Standard Operating Procedures manual.
• Schedule and organize various activities, including staff meetings, workshops, seminars, and FS events.
• Assist with light bookkeeping duties, including entering invoices and purchase orders, setting up new vendors, and communicating with vendors about issues and setup.
• Manage the calendars for management and balance competing priorities.
• Manage the human resource functions, collaborate with the Operations Manager and the Human Resource team.

Warehouse:

• Cycle Counting consistently
• Train on Skuvault software
• Unloading and organizing inbound packages to ensure accurate and timely receipt of merchandise
• Sorting, storing, and tracking inbound inventory
• Staging inventory for efficient order fulfillment and shipment preparation
• Picking and preparing orders for packing
• Keeping the warehouse and receiving areas clean, organized and well-maintained

Qualifications:

- Associate or bachelor's degree preferred.

- Previous experience in customer service, preferably in a retail or e-commerce environment.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and attention to detail.

- Proficiency in computer systems and familiarity with CRM software.

- Passion for fishing and knowledge of fishing tackle and equipment preferred.

- Ability to work independently and as part of a team in a fast-paced environment.

- Flexibility to work evenings, weekends, and holidays as needed.

At Fishermen's Source, we believe in recognizing and rewarding employees who demonstrate exceptional performance. Along with a competitive salary increases, we also provide a comprehensive benefits package for Full-time employees that includes:

• Paid time off for sick leave (5 days per year), vacation (5 days in year one, ten days in year two), and holidays if employed for more than three months.
• OSHERA—$200 tax-free reimbursement for health insurance premiums and other out-of-pocket health expenses if employed for over three months.
• 401k matching eligible after one year.
• Employee discounts on our products

• Associates degree is a must
• Proficient in reading and writing English
• Ability to work in a fast-paced environment
• Basic computer skills and previous experience with automated shipping systems (UPS, FedEx, etc.)
• Ability to work independently and follow directions accurately
• Excellent attention to detail and strong organizational skills
• Reliable transportation and an excellent attendance record
• Flexibility to work 40 hours per week across 5 working days.

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