Junior System Administrator

At Virtuous, our mission is to build better solutions and create a culture of collaboration and growth. We aim to move the needle on global generosity by making a positive impact on the nonprofits we serve and intrinsically, the world. At our core, we aim to blend philanthropy and technology into one cohesive force. 

Our team is made up of humble individuals who are driven by using their skills and expertise to push the boundaries of what is possible. We strive to break the status quo and offer the best products and services for the needs of our nonprofits, exceeding their expectations. 

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity, whether it's through charitable donations, volunteering our time and resources, or simply being kind and compassionate to those around us. We enjoy the journey in all of our pursuits, recognizing that the destination is only a small part of the overall experience.

At Virtuous we hire the best talent which is not solely defined by skillset but rather the heart and passion for growing generosity in the world. We are not partners but rather champions for the success of the nonprofits we serve. We believe that it's not just about achieving our goals but having fun along the way. We try not to take ourselves too seriously and no one around here is a “big deal”.

The ideal candidate for Virtuous embodies the following beliefs and behaviors that our team shares. We believe the following attributes are how we bring our values to life.

• Asks questions with a spirit of curiosity

• Gives feedback freely with candor & grace, welcomes it in return

• Displays a passion for philanthropy and technology 

• Actively listens to & empathizes with customers, partners, & team

• Leads by serving. Everyone is willing to make the coffee!

• Celebrates wins & milestones of others 

• Assumes good intent & demonstrates trust in others 

• Pursues relationships with people different from themselves & creates space to be human

Find our core values & more here.

Position Summary
Virtuous seeks a talented IT professional to join our team as a Jr. Systems Administrator working out of our downtown Phoenix, AZ office! The ideal candidate is proficient in providing top-notch technical support for internal team members by providing a world-class experience to everyone they interact with.

For an ideal candidate to be successful, they will need to assist Senior team members to protect critical information, systems, and assets (security is a top priority around here!); maintain solutions, develop task automation, implement new software and hardware as necessary, and provide IT related training for internal team members. They will need to be confident in being the face of IT/SysOps and the “go-to” for all front-line IT-related questions and issues from internal team members, and escalate any issues to senior-level team members as needed.

This position should excite someone comfortable with healthy ambiguity who is ready to take ownership of their respective domain, who enjoys collaborating with other team members, and who has a drive for “more”; someone passionate about the work we are doing, and our mission. This position requires an eye for detail, both big and small.

Responsibilities

• Work as part of the internal IT/SysOps team to empower employees through administering best-in-class hardware and software tools.

• Take ownership of and drive current and future iterations of the IT/SysOps domain: Helpdesk requests, MDM, patching, employee and device lifecycle, etc.

• Provide timely technical support for internal users and work with them to solve hardware, software, application, and identity management-related issues.

• Manage and maintain EntraID (AzureAD) infrastructure, Sophos Endpoint Protection, Sophos email GW, InTune, Jamf, Microsoft 365, and similar services.

• Help educate Virtuous employees about hardware, software, and security best practices.

• Create and maintain user guides and documentation to facilitate effective hardware, software, and system usage.

• Partner closely with senior-level team members to support security framework compliance and provide audit support related to controls within your domain.

• Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.

• Available for on-call and/or emergency response and support if/as needed.

You Must Have

• Undergraduate Degree in Computer Science, or other IT-related field preferred.

• 1+ years in Systems Administration, or 3+ years in IT technical support.

• Experience supporting Mac devices is a plus.

• Experience managing Windows devices via Intune preferred.

• Experience with tooling like Notion, Jira, GitHub, HubSpot, Slack, Zoom, Sophos, etc.

• Experience with Azure EntraID, Enterprise Apps, SSO, SCIM, and Google Workspace preferred.

• Proven track record supporting 100+ employees preferred (experience supporting remote team members a plus).

• SaaS experience is a plus.

• Live within commuting distance of downtown Phoenix, AZ, and be willing to work in the office at least three days a week (hybrid).

• Ability to manage shifting priorities across multiple departments and stakeholders.

• Ability to be an independent self-starter who thrives in a fast-paced environment, and works independently with minimal supervision.

• A positive, can-do attitude and a high level of patience when assisting and training others.

• Strong written and verbal communication skills are a must.

• Scripting and automation experience preferred.

What We Offer

• Market competitive pay leveraging Carta data

• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

• We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

• Supportive time off including paid volunteer days and company holidays

• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

• We pride ourselves on Community and host exciting company outings and events.