Sr. IT Technician - 1877
Advanced Systems Design
Colorado Springs, CO
Sr. IT Technician - 1877
Advanced Systems Design
Colorado Springs, CO
Expired: June 06, 2023
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Advanced Systems Design is seeking a Sr. IT Technician for our client.
This is a fully onsite opportunity to work alongside the federal government.
Primary Duties:
Secondary Duties:
Required Qualifications:
Preferred Qualifications:
Education:
Advanced Systems Design, Inc. is:
Our Employees:
For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.
Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This is a fully onsite opportunity to work alongside the federal government.
Primary Duties:
- Provides high-level information technology (IT) and educational technology (ET) support for Faculty IT (FIT) Mission, located at the client site.
- Reports to the FIT Project Manager/Team Lead as the single point of contact for the Dean of Faculty (DF) IT support.
- Receives trouble calls over the phone, walk-ins, and by email and assigns Cherwell/CIPS tickets to the applicable work center across multiple networks.
- Must possess a good understanding of Windows 10/11 along with computer network architecture and overall function as it relates to academic software usage.
- Performs troubleshooting of hardware and software technologies related to academic software support and functionality.
- Researches and assists DF personnel with academic software requirements as required.
Secondary Duties:
- Provides support as the Communications Requirements Officer (CRO) and serves as the focal point for all communication requirements for the DF faculty.
- Validates all IT requirements and coordinates with appropriate Dean of Faculty stakeholders.
- The CRO must maintain education and training requirements as outlined in AFMAN 17-1303, Cybersecurity Workforce Improvement Program paragraph 3.2.
- Creates tickets and coordinates on all open/unresolved communication requirement requests including but not limited to telephone port activations, voicemail box resets, telecommunications infrastructure changes, and other telecom-related issues.
- Provide accurate information on IT products or services.
- Follow-up and update customer status and information.
- Pass on feedback or suggestions by customers to the appropriate internal team.
Required Qualifications:
- Five years of military/non-military equivalent communications technical experience in IT Admin or information technology.
- A SECRET security clearance.
- CompTIA SEC+ certification.
Preferred Qualifications:
- Knowledge of Windows Server administration and maintenance including Active Directory and Group Policy is a plus.
- Experience in a network administrator role with knowledge of group policies and associated effects on software utilization is a plus.
Education:
- An associate's degree or equivalent experience in a communications-related career field is preferred.
Advanced Systems Design, Inc. is:
- A leading Information Technology provider for Federal, State & Local government agencies.
- A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
- A certified service-disabled veteran-owned company with a proud 42-year track record of providing successful innovative solutions for our government customers.
- A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988.
- Applicants who have a signed offer of employment or contractor agreement are subject to:
- the pre-employment testing protocol:
- background investigation
- drug screening
- the pre-employment testing protocol:
Our Employees:
- Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
- Are eligible for wide-ranging benefits and perks, including but not limited to:
- Comprehensive Health Insurance with PPO and HDHP/HSA options
- Dental Insurance
- Vision Insurance
- Short/Long-Term Disability
- Group Life Insurance - Company Paid
- Voluntary Life Insurance
- 401(k) Plan with Employer Match
- Paid Time Off (Vacation/Sick)
- Holiday Pay - Company Paid Federal Holidays
- Tuition Assistance
- Professional Certification Incentive Plan
- Employee Referral Plan
- Technology Exposure
For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.
Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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