Director of Service

Direct and Manage Parts and Service Department for Restaurant Equipment Dealership. Dine Company-The Restaurant Store is a family owned and operated restaurant equipment and supply dealership in Louisville KY.  We have been in operation for over forty years and are experiencing growth and new opportunities to build out our service team. 

The Director of Services will be responsible for all aspects of parts and service department including overseeing field service techs, shop service techs, and refurbing shop for used restaurant equipment. The ideal candidate will have a strong background in commercial food equipment diagnostics and repair, as well as experience with mechanical, electrical, gas, restaurant equipment. Must have proven experience in leading a team as a manager or supervisor, and high customer service skills to interact with customer calls. 

Responsibilities include:

-Manage Day to Day Schedules for Service calls and Shop Repairs

-Manage Warranty Service Calls and utilize authorized sub-contractor

-Work with Installation Team for technical assistance for field calls

-Manage Parts flow for customers and service techs

-Service Advisor for company and customers 

-Organize work flow for Rebuild Department

-Safety Supervision for Service Department

-Parts Sales, Order process, and Inventory Control

-Whatever It takes approach to service solutions

send resumes to darryl@dinecompany.com