Customer Service Specialist

Are you looking for an opportunity to serve and get more than just a paycheck in return? What about stability and a chance at a long-term career? Our Client Experience Team is seeking individuals who can answer phone calls with a smile in their voice and e-mails with warm professionalism and always portray a sense of urgency for our clients.

• Key responsibilities
  • Communicate with actionable intelligence with clients, potential clients, business partners, and teammates
    • Answer inbound phone calls and e-mails
    • Offer clear explanations (clients’ documents, internal procedures, etc.)
    • Maintain business professional conversations
  • Input service call and supply order requests with accuracy and efficiency
  • Solve problems efficiently and ethically
  • Be a constant learner
  • Respectfully collaborate with teammates
  • Perform personal duties with wise business practices in mind
  • Work with sales and administrative teammates to serve our clients well
• Essential requirements & qualifications
  • Must have *and maintain* throughout employment
    • Proactive drive to improve process and procedure for all involved
    • Receptiveness to and ability to give constructive guidance, coaching, training, and encouragement
    • Business professional appearance and communication skills
    • Clean criminal record & drug screening - MCC is a Drug Free Company
    • Ability to competently use a computer for completion of daily tasks
    • Reliable with strong organizational & time management skills
    • Keen attention to detail
  • Ability to work a schedule of 08:00 am – 05:00 pm, as well as attend meetings and any training opportunities that may come up outside regular business hours
  • Must thrive in a fast-paced environment, accommodating change when necessary
  • Fluent communication in English
  • High School Diploma or the Equivalent
  • Able to Maintain Confidentiality
• Alignment with the MCC motto, “It’s Who We Are”
  • Constantly relevant.
  • Communication.
  • Responsive.
  • Reliable.
  • Professional.
  • If it’s to be, it’s up to me.
  • Listen first. Speak second.
  • Problem solver.
  • You are the face of MCC.
  • Positive.
  • Educated.
  • Adaptable.
  • Collective.
  • Business minded.
  • Win, win, win!
  • Driven to be the best.
  • None of us are as good as all of us.
  • Extreme ownership.
  • Subject matter expert.
  • Passionate.
  • Seek out opportunities.