Membership Clerk - Analyst

KQED

San Francisco, CA

Full-Time

Job Description

KQED is looking for a Membership Clerk – Analyst to join our Membership Operations team at our headquarters in San Francisco, California. You are responsible for supporting projects, exercising an understanding of data to make process and workflow recommendations, performing data checks, resolving membership-related issues, drafting documents, and providing exemplary customer service when required.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics https://www.kqed.org/about/code-ethics

The mission that drives us
KQED provides citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19

The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.

Salary Information - $32.92-$40.12 per hour
Essential Functions:

Effectively interact with staff members to compile, understand and resolve their database/customer service issues

Responsible for providing on-air fundraising results including reporting on specific key metrics
Communicate and provide knowledge transfer to other staff through the creation of training materials
Provide excellent customer service and experience
Assess, analyze and research data problems and recommend viable alternatives for consideration
Communicate effectively with wide variety of people
Participate in special data-related projects as needed
Assist in drafting, reviewing, maintaining and revising instructions/documents/manuals/processes/SOPs
Other duties as assigned

Candidate qualifications:

2+ years customer service or similar experience
2+ years database experience
Knowledge of CRM systems
Clear understanding of logical and physical database design and data
Effective problem-solving and critical thinking skills and be able to work independently
Demonstrated ability to effectively communicate orally and in writing
Attention to detail
Proficiency with Microsoft and Google suite
Excellent interpersonal skills
Ability to learn new technologies and procedures quickly
Demonstrated ability to meet deadlines & multi-task in a fast-paced work environment
Undergraduate degree or equivalent work experience

Physical Demands: