F&B Supervisor

SUMMARY:

Responsible for ensuring operations of the restaurant and employee performances are in accordance with Company Policy and Procedures and Gaming regulations, on an assigned shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Enforces performance standards, policies and procedures as they relate to Venue operations, monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.

• Ensures the highest possible standards of customer service and employee relations are maintained and carried out in a fair and equitable manner.

• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.

• Assists with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with customer needs.

• Monitors job performance of all Restaurant employees and provides feedback on same to aid the employees in developing and enhancing skills.

• Provides input to Management concerning operational deficiencies and areas in need of improvement.

• Promotes positive Customer Relations through prompt, courteous and efficient service.

• Reviews and makes recommendations and suggestions and hire, suspend, transfer, promote, evaluate, discipline and terminate all service employees in a fair and equitable manner.

• Responsible for listening to, evaluating and handling Customer complaints in a way that satisfies the customer to their satisfaction.

• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as company internal controls, policies and procedures.

Responsible for maintaining a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all service employees on assigned shift.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. One to two years restaurant supervisory experience preferred.

SPECIAL QUALIFICATIONS:

Strong interpersonal and communication skills required. Appropriate Licenser.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk.

The employee is occasionally required to lift up to 25 lb. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to Loud. May be required to work in smoke filled areas for long periods of time.