Teller (Full-Time)

SUMMARY

We are seeking a motivated individual to join our Retail Services Team. The Retail Services Representative (Teller) role provides cash receipt and payment services in accordance with credit union policy and procedure. Provide services in a timely, accurate and courteous manner. Cross‐sell credit union products/services to meet member needs. Respond to member requests, problems and complaints, and/or direct them to appropriate person for resolution.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Maintain cash drawer and adequate cash supplies, according to policy guidelines. Settle cash drawer daily.
• Answer member telephone inquiries, as needed.
• Verify validity of checks and cash received.
• Adhere to NBCU’s Negotiable Instruments Verification Handling Procedures and NBCU’s Teller Cash Standards.
• Place appropriate holds on all checks in accordance with applicable policies, procedures, and federal regulations.
• Process money orders. Process cash advances. Process mail payments.
• Promote good member relations by providing premium member service.
• Assess members’ individual needs and use NBCU product knowledge to address those needs by way of cross-selling credit union services.
• Adhere to all security procedures as well as other departmental policies and procedures.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

QUALIFICATIONS

• High school graduate or GED.
• Minimum of two (2) years cash-handling experience is required.
• Minimum of two (2) years of customer service experience is required.
• Prior experience working in banking is preferred.
• Prior Teller experience is preferred.
• Basic skills related to Microsoft Office applications.
• Mathematical aptitude.

COMPETENCIES

• Positive, professional business relationships within the credit union.
• The ability to work independently and take-on additional projects as assigned.
• The ability to meet deadlines.
• Strong organizational skills.
• Excellent oral and written communication skills.
• A strong commitment to achieving personal growth and success.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS SUMMARY

• Paid holidays; closed on Sundays
• Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability
• Medical/dental insurance, vision plan (effective 1st of month after date of hire)
• Medical deductible reimbursement program
• Group term life/AD&D insurance; supplemental voluntary life/AD&D insurance (effective immediately)
• Safe Harbor 401(k) plan provides up to 3% matching contributions, and an additional 3% safe harbor company contribution once you have met the plan eligibility requirements.
• Tuition assistance (up to $4500/yr; approval required), employee referral program ($250 referral bonus per referral; approval required)
• Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.

New Bedford Credit Union (NBCU) is an equal opportunity employer. NBCU prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. It is the policy of NBCU to not discriminate against applicants and individuals with disabilities and, when needed, to provide reasonable accommodations to applicants and employees who are qualified for a job, with or without reasonable accommodations, so that they may perform the essential job duties of the position. If you need accommodation to perform the essential functions of your position, please contact Human Resources directly.