Dental Receptionist (Pediatric, Non-DSO)

Dental Front Desk Receptionist

Location: Hoffman Estates, IL

Who we are: Once Upon a Smile is a growing private pediatric dental practice that specializes in treating children and teens. Our mission is to be the trusted dental provider for parents and patients. Part of our core values is creating an amazing employee experience and office culture which you will love being a part of!

Full Job Description: Our dental office is looking for a full time, independent, organized, and team-oriented front desk associate that can multitask in a fast-paced high-volume environment with little oversight. At Once Upon a Smile, we expect our staff to have strong interpersonal skills, resilience, good communication, and be able to grow to match our practice. If you have these qualities, we are looking for you!

Responsibilities include but not limited to:

· Monitor and drive down aging balance by tactfully and professionally collecting outstanding payments while treating our patients with respect

· Welcoming and scheduling patients including answering and managing incoming calls

· Collecting necessary documentation and assist patients throughout the check-in and check-out process including verifying/updating patient information

· Collect payments from patients at time of treatment and facilitate insurance verification

· Check processing

· Patient database cleanup when required

· Complete any reasonable duties requested by dental office manager

· Continually drive process improvements and proactively look for ways to create a simplified and streamlined experience for our team and patients

· Ensure all duties are performed in accordance with HIPAA standards protecting patient data

Our Ideal Candidates will have:

· 2+ years front desk experience

· High School Diploma or equivalent

· Dentrix software experience

· Knowledge of general administrative and clerical procedures

· Able to communicate effectively with patients and other clinic personnel

· Knowledge of dental terminology, procedures, and diagnosis

· Cross trained required (dental assisting)

· Coronal Polishing (required)

· Proficient computer skills

· Strong conflict resolution and problem-solving abilities

· Enhance and not detract from the office culture by being an exceptional team player

· Reliable commute to Hoffman Estates, IL

· Able to meet the physical requirements of the job including prolonged sitting, frequent standing, moderate walking, and lifting up to 10 pounds

· Must comply with office COVID protocols

Expected Office Hours:

· Monday: 9AM - 5PM (4PM Summer)

· Tuesday: 9AM - 5PM (4PM Summer)

· Wednesday: 9AM - 5PM

· Thursday: 9AM - 5PM (4PM Summer)

· Friday: 9AM - 2PM

We are offering our candidates:

Hourly Pay: $18-$24/hour dependent on experience

Benefits for Full Time:

· IRA

· Health Insurance

· Paid Time Off

· Paid Holidays

· Shorter Summer Hours

· No Weekends!!