Customer Success Specialist
Mobile Pro Systems
Saint Paul, MN
Expired: 29 days ago
Applications are no longer accepted.
- $25 to $30 Hourly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
Benefits:
Please visit Our website @ https://www.mobileprosystems.com/
Company Description
Founded in 2009, Mobile Pro Systems (MPS) is the industry leader in mobile security solutions for industries such as law enforcement, industrial monitoring, construction, oil and gas, DOT, and universities. Our products include mobile surveillance trailers and pole mounted security systems. We design, build and integrate security related electronics into our platforms at our manufacturing facility located in West St Paul, MN.
Role Description
Due to tremendous growth, Mobile Pro Systems is adding a new position. This is a full-time on-site role, with occasional travel to customer sites, for a Customer Success Specialist. The Customer Success Specialist will be responsible for creating satisfied customers through direct interaction over the phone, in web meetings, through electronic communication, and by in-house and customer on-site meetings and training. The candidate will be responsible for reaching out to new customers, capturing contact information about the organization and how the personnel in that organization apply to the purchase, deployment, and maintenance of the equipment. The Customer Success Specialist will ensure that the right customer personnel are knowledgeable about the equipment they have purchased, how to properly deploy, store and maintain their equipment, and how to reach the proper people within the Mobile Pro Systems organization to support the customers needs. The Customer Success Specialist will routinely follow up with the customer to maintain contact and identify new customer personnel or customer needs.
Responsibilities
Customer Training Both in the office and at customer sites.
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Please visit Our website @ https://www.mobileprosystems.com/
Company Description
Founded in 2009, Mobile Pro Systems (MPS) is the industry leader in mobile security solutions for industries such as law enforcement, industrial monitoring, construction, oil and gas, DOT, and universities. Our products include mobile surveillance trailers and pole mounted security systems. We design, build and integrate security related electronics into our platforms at our manufacturing facility located in West St Paul, MN.
Role Description
Due to tremendous growth, Mobile Pro Systems is adding a new position. This is a full-time on-site role, with occasional travel to customer sites, for a Customer Success Specialist. The Customer Success Specialist will be responsible for creating satisfied customers through direct interaction over the phone, in web meetings, through electronic communication, and by in-house and customer on-site meetings and training. The candidate will be responsible for reaching out to new customers, capturing contact information about the organization and how the personnel in that organization apply to the purchase, deployment, and maintenance of the equipment. The Customer Success Specialist will ensure that the right customer personnel are knowledgeable about the equipment they have purchased, how to properly deploy, store and maintain their equipment, and how to reach the proper people within the Mobile Pro Systems organization to support the customers needs. The Customer Success Specialist will routinely follow up with the customer to maintain contact and identify new customer personnel or customer needs.
Responsibilities
Customer Training Both in the office and at customer sites.
- Customer Onboarding Communicate to the customer about training opportunities, resources within MPS, request updates about customer personnel changes so MPS can better provide information to the proper channels.
- Support Parts and Service with quoting and diagnostic information or technical research.
- Support Sales with technical support, research, and documentation as needed.
- Maintain the demo room.
- Support event planning as needed.
- Support Marketing efforts as needed.
- Travel to customer sites for training or service as needed.
- Qualifications
- Excellent written and internal and telephone verbal communication skills required.
- Fluency with MSOffice, Dynamics, Excel, Adobe required.
- Customer satisfaction and customer service experience preferred.
- Customer support or technical support experience preferred.
- Technical skills are a plus.
- Mechanical aptitude a plus.
- IT experience a plus.
- Experience in the security or technology industry is a plus.
Address
Mobile Pro Systems
Saint Paul, MN
55118
USA
Industry
Business
Get fresh Customer Success Specialist jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.