Member Services Specialist

POSITION SUMMARY PURPOSE

The Member Services Specialist coordinates communication with Chamber members, creates digital assets and provides administrative support as requested.

REPORTING RELATIONSHIP: Reports to Vice President of Member Services

QUALIFICATIONS

• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Excellent time management skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and problem-solving skills.
• Ability to learn and utilize custom software for creating emails, editing webpages, and producing basic graphics.
• Ability to take initiative and work independently.

RESPONSIBILITIES AND DUTIES

• Write, edit and proofread materials for distribution to members.
• Produce graphics using established templates.
• Manage social media, including content creation and scheduling across multiple channels.
• Create, edit and distribute emails to members using established templates.
• Edit and maintain organization’s websites and ensure content is up to date.
• Prepare and send routine physical mailings.
• Coordinate placement, tracking and invoicing of digital advertisements.
• Maintain records within organization’s Customer Relationship Management system. Includes routine data entry, generating reports and logging contacts.
• Serve as back up for receptionist duties, welcoming guests and fielding phone calls in a positive manner.
• Provide administrative support to team members to ensure efficient workflow.
• Coordinate special projects and perform other duties as assigned.

EDUCATION AND EXPERIENCE

• Post-secondary degree/certification required.
• Proficiency in Microsoft Office products.
• Experience in using digital platforms to edit/maintain websites, produce emails and create basic graphics is preferred but not required.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer, with intermittent walking and climbing stairs.
• Able to lift 20 pounds periodically, while squatting and/or bending.
• Hold a current driver’s license.

TO APPLY: To apply, send cover letter, resume and list of references to Jennie Doyen at jdoyen@siouxfalls.com.