Client Service Specialist - Home Care

NurseCore

Las Vegas, NV

Full-Time

Job Description

Company Info

Job Description

Client Service Specialist – Home Care

NurseCore is seeking a Client Service Specialist – Home Care for our Las Vegas office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in a service related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!

Responsibilities
The Client Service Specialist – Home Care provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.

Receives and coordinates home care referrals, to include appropriate authorization
Assigns qualified personnel competent to work cases, including rescheduling cancellations
Supports Branch recruitment efforts to include interviewing and hiring adequate field staff to cover existing and growing census
Ensures compliance with licensure and credentialing requirements
Counsels field employees involving violation of non-clinical matters
Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
Exemplifies AWESome company standards

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience:

At least one year of training or experience in a service related industry.
At least one year of experience in home health care, with commercial insurance and private pay experience preferred.
Experience should emphasize problem solving skills in a patient care setting.

Education: