Customer Service Representative - Greenbelt MD

Title: Customer Service Representative / Computer Operator V
Location: Greenbelt MD - NASA
Duration: Full Time

Job Description:
ASP seeks a Customer Service Representative to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district offices in installing and using NASA supported software, including messaging client software, word processors, web browsers, anti-virus software, and VPN access.

Primary Responsibilities:

• Perform computer office support functions including email, spreadsheets, word processing, database input and query.
• Support ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer.
• All transactions must be conducted accurately, courteously, and in a timely manner.
• Provide weekly reports and open tickets for each support or consulting request from customers.

Required Skills:

• Seven (7) years with bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred
• Skilled in computer office software Windows OS and email, networking, spreadsheets, word processing, database input and query.
• Have strong communication (Verbal and Written Skills), and organizational skills.
• Ability to clearly/concisely/effectively communicate in writing or in a verbal exchange with varying audiences (one to one, one to many, different levels of the org chart).

Preferred Skills:

• Clear public speaking voice.
• Ability to multi task and work in fast paced environment.
• Professional appearance.
• Strong in-person, phone and written communication skills.

Please submit resume to John Halby
jobs@asp-web-solutions.com  

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