Field Operations Engineer

Who We Are

Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields. If you embody the Turf Tank values of unified teamwork, understanding relationships matter, adding to a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.

The Role

This job description is an overview of the roles and responsibilities of the Field Operations Engineer who will be a part of the Operations and work in the Utah, Colorado, Wyoming, and Montana areas. This team member will report to the Operations Manager and will work closely with a variety of Turf Tank teams.  The success of this role will profoundly impact our customers, coordinating and installing Turf Tank’s robots.

Overview

The Field Operations Engineer will be the go-to contact for each customer in a specified region. This position is responsible for installing our robots at customer sites and providing side-line support for your teammates’ customers.  This position is built around delivering supreme customer service and support. 

The Field Engineer is a customer-facing role, so professionalism and excellent communication skills are a must. The Field Engineer will also coordinate with multiple Turf Tank teams, helping teammates nationwide.

Territory: Northern California, Northern Nevada

Duties and Responsibilities

• log all support and installation activity in our CRM/Support System Management
• perform robot installs in your territory by coordinating with customers, sales, and our supply chain 
• provide robust on-site robot training to customer operators
• assist Sales with on-site field days and demos for prospects

• patriciate in trade shows for your territory, representing the company with professionalism

Qualifications

The Field Engineer must have…

• prior success in customer support, systems or technical support role
• ability to communicate technical and complex information, both verbally and written
• a customer-centric mindset, maintaining professionalism 
• a strong ability to manage time and proven success while working independently
• an affinity for technology, prior experience with a CRM system is preferred
• be naturally curious and creative, creating solutions to the issues
• the ability to stay motivated and on task
• prior experience with, or passion for, the sports industry and sports technologies

Requirements for the Field Engineer:

• possess a current driver’s license with an excellent driving record
• ability to travel and work remote
• able to accommodate varying work schedules and hours
• bachelor’s degree is not required but preferred
  
• be proficient when working with various technology devices and platforms