Customer Services Representative

Title: Key Account Coordinator –Global Supply Chain

Location: 636 Girard Avenue East Aurora NY USA 14052-1884

Duration:  7- 8 Months

Pay rate:  $22 /HR on w2 

Description:

• Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.

• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.

• Enter and maintain accurate pricing and toy specifications.

• Establish and maintain system code files and customer profiles.

• Maintain proper Dating Terms and Promotional Programs on all purchase orders.

• Perform the on-line stock commitment process.

• Research and resolve domestic and direct import order and shipment problems.

• Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.

• Coordinate and monitor the shipment of allocated items.

• Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.

• Maximize order fill rates to assigned accounts.

• Initiate changes or cancellations of orders to avoid shipping problems.

• Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.

• Some overtime required.

EXPERIENCE, EDUCATION & SKILLS, YOU HAVE:

• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.

• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.

• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!

• Knowledge of order processing.

• Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.

• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.

• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.

• Demonstrated ability to effectively manage multiple projects in a dynamic environment.

• Computer proficiency in Microsoft Word and Excel.

• Mature judgment and strong organizational skills.

• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.

• Thorough understanding of FP credit requirements, dating terms and promotional programs.

• Exemplary attendance and job performance.

QUALIFICATIONS:

• Associate’s degree in business or equivalent experience.

• Experience in Customer Service or related field.