Mobile Integrated Health Call Taker

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.

Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.

While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state’s first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Mobile Integrated Health (MIH) Medical Call Center Job Benefits

• Starting wages $23/hour, commensurate with experience
• Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees.
• Full time and part time opportunities available
• Positions available in: Malden
• Opportunity to be on the forefront of the next big movement in healthcare – Mobile Integrated Healthcare

MIH Medical Call Center Job Description

Mobile Integrated Healthcare is delivering the future of healthcare by providing the right care, at the right time, in the right place. Providing an option for on-demand, in-home physician supported care, our innovative SmartCare division is improving patient outcomes, increasing patient satisfaction, and reducing the number of hospital admissions and re-admissions through community paramedicine.

This unique medical call center job not only provides medical answering services but prioritize and dispatch community paramedic resources. An MIH Call Taker is responsible for effective communication with patients, their families, and their healthcare providers as well as data entry throughout their shift. This allows patients to be treated directly in their homes to reduce the need for ambulance transportation and hospital stays. Due to the nature of care needed, SmartCare professionals work as an extension of the patient’s medical team and may work closely with the same set of patients and their families.

MIH Call Taker Responsibilities

• Answer all incoming telephone calls
• Maintain a professional decorum when answering or placing calls
• Ensure proper data entry of each call for notification and backup
• Enter all pertinent calls into the CAD system in a timely and accurate fashion
• Determine relevant CAD input; enrollment, admission, or visit/evaluation
• Triage, record, and assign calls as needed to the appropriate MIH resource
• Track, follow up, and record times of assigned Community Paramedics and vehicles
• Complete other duties as assigned

Medical Call Center Job Requirements

• At least 1-year experience in this or other telecommunications environment
• Possess strong customer service and communication skills
• Be able to work independently and be able to function as part of a care planning team
• Commitment to providing exemplary customer service

Mobile Integrated Health Call Taker Physical Requirements

• Ability to sit for extended periods of time