[2023 - 2024] Part-Time, Temporary Student and Family Recruitment Ambassador (Special Project)

Organizational Overview

Knowledge is Power Program (KIPP) North Carolina, is a network of eight tuition-free, college-preparatory public charter schools educating approximately 3,000 students in grades K-12 in Durham, Halifax, Northampton and Mecklenburg counties. At KIPP NC, we are committed to improving the life outcomes of North Carolina’s children through the delivery of culturally relevant curricula that are grounded in research, and clearing the paths that our students choose to follow by ensuring that they have the roadmaps and guideposts they need to arrive at success - however they define it.

KIPP North Carolina is also committed to building the pipeline of the state’s most talented and effective teachers and leaders through competitive compensation, integrated professional development lead by coaches and mentors, and resources they need to succeed, all rooted in core values that articulate our collectively designed organizational beliefs:

Pursue Excellence - 

We uphold high standards for our staff, and are committed to providing the necessary resources, training, mentorship and feedback to help each staff member not only meet, but exceed, expectations. We believe excellence is a habit and a sustained pursuit, not an endpoint.

Build Knowledge - 

We offer our educators robust school-based, regional and external professional development opportunities, before the start of and during the school year, designed to empower them with the latest teaching strategies and technology integration techniques. School Leaders and a statewide teacher development team provide professional coaching for school-based staff and foster collaborative learning, encouraging the exploration of effective teaching strategies and best practices.

Fight Injustice -

As a staff, we dismantle the white supremacy within our institution and deepen our own learning and understanding of anti-racism and Diversity, Equity, Inclusion and Belonging (DEIB) through providing organization-wide regular workshops designed to holistically guide us through the redesign of our workplace culture through the lens of liberation. Additionally, we train and prepare our educators to deliver culturally responsive curricula that respect learners' cultures and prior experiences, and acknowledge and value the legitimacy of different cultures, not just the dominant culture of a society. 

Spark Joy - 

We believe in publicly and privately acknowledging and celebrating the outstanding contributions of our staff, and recognize exceptional individuals across the region. We also understand the importance of fostering a positive and collaborative work environment. We organize monthly school-based staff outings to provide an opportunity for our team to unwind, socialize, and engage in activities that promote camaraderie and a sense of community.

Rise Together - 

We create space for our region to assemble and celebrate all successes - a space in which we strengthen community by embracing each other’s unique identities, and honoring the contributions that will allow us to lift as we rise in the years ahead. We believe Team always beats Individual. 

Position Summary

KIPP North Carolina (KIPP NC) seeks enthusiastic, detail-oriented, and mission-driven individuals for the role of KIPP NC Student and Family Recruitment Ambassador. The Ambassador role offers an opportunity for individuals to develop professionally and help expand the school’s community. Ambassadors will receive training to support the implementation of student recruitment and outreach activities and create sustaining connections with new families in the school’s community. 

Through a part-time commitment of 20-29 hours per week, Ambassadors will work both as a team and one-on-one with School Operation teams to connect with the broader community, help raise the awareness and visibility of KIPP, and support the drive toward the school’s student recruitment goals.

This role is a non-exempt, temporary part-time position that requires work on weekends and evenings.

Essential Functions and Responsibilities

Implementation of family and student recruitment and outreach activities

• Collaborate with Regional and School Ops leaders to prepare and implement outreach calling campaigns to recruit new families and students to KIPP.
• Hold 1:1 conversations with current and prospective families and students 
• Educate and enroll new families in KIPP schools
• Deliver prepared sales talks that describe our schools, in order to persuade potential families to enroll.
• Contact families by telephone in order to solicit enrollment of students.
• Explain our mission, vision,curriculum, and answer questions from families.
• Obtain family demographic information such as name, address, student information, and enter into the computer.
• Adjust “pitch” scripts to better target the needs and interests of families.
• Answer telephone calls from potential families who have been solicited through email and advertisement campaigns.
• Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts.

Experience:

• Knowledge of KIPP North Carolina mission, value, and systems
• Call Center outreach, cold calling, and communication experience
• Experience working as part of a team and independently in a professional setting

Knowledge/skills required: Successful candidates will have the following knowledge and skills to take on the role:

• 100% aligned with the mission and values of KIPP North Carolina
• Credible amongst peers and possess strong relationship building skills
• Excited to learn and grow
• Results-oriented
• Welcoming to all communities

• Available between 20-29 hours per week (can be flexible)

• Strong communication skills. Spoken and written language skills other than English welcomed (in Durham, Spanish-speaking preferred).
• Familiarity with online productivity tools 

Physical, Mental and Environmental Demands

Mental:  

Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, memorize and recall objects and people.

Environmental:

Must have a computer with the Google platform, phone, headset, and Internet Access. Ability to sit long hours in front of a computer screen.  Have a working knowledge of the Google Suite including Calendar, Sheets, and Meets.

Classification

This role is part-time, temporary and will end September 1, 2024.  The SERA will be expected to work 20 hours per week, nights, and weekends.

Compensation

Part-time compensation rate of $20.00 per hour. The position is not eligible for benefits, holiday, and  break pay.