Technical Support Specialist

What's in it for you? Hospice offers a Robust Total Rewards Package

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!

Monday-Friday, 8am-4pm with on call rotation

A technology Support Specialist serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Essential Duties and Responsibilities for a Technology Support Specialist:

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.
• Ability to create and maintain documentation. Inventory experience and ITIL understanding or certified.

Qualifications for a Technology Support Specialist:

• Education/Certification
  • Associate degree in computer science (or related field) preferred.
  • ITIL Preferred
• Experience
  • 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
  • 1 to 2 years of experience with various microcomputer repair techniques.
  • Working knowledge of Microsoft Office 365 preferred.
  • Ability to create and maintain documentation. Inventory experience and ITIL understanding or certified.