Customer Service Representative

Title: Customer Service Representative

FLSA Status: Non-Exempt

Reports To: Customer Service Manager

Pay: $24-$26/hr

About the Company:

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 625 Charles St. in San Jose and limited job-related travel may be required.

Position Summary:

GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Essential Functions and Responsibilities:

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Data entry duties/reporting
• Process credit card payments
• Dispatching drivers on radio/scheduling drivers
• Assist Office Manager with reporting, routing, billing, and other duties

Knowledge, Skills and Abilities:

• Ability to manage time and multi-task in a fast-paced environment
• Effective problem-solving skills and ability to follow communication procedures, guidelines, and policies
• Knowledge of basic computer skills and ability to sit at a computer workstation for extended periods of time
• Communicate effectively using appropriate communication tools and techniques

Qualifications:

• 2+ years of customer service experience preferred
• Proficiency in MS Word, Excel, and Outlook

Language Skill:

• Proficiency in English and/or Spanish

Physical Demands:

• Must be able to sit at a computer for prolonged periods of time
• Must be able to lift up to 15 lbs.

Work Environment: