Director of Branch Operations

Job Summary

The Director of Branch Operations (DBO) will support the Chief Operating Officer (COO) in providing operational support to the branches to ensure that the organization meets the operational mission and strategic objectives set forth by the Board and CEO in a safe and sound manner.

Essential Job Duties

Branch Support

• Serves as a primary escalation resource for senior branch personnel.

• Manages various branch back-office workflows.

• Ensures quality control within the branches.

• Develops and maintains expertise in the unique aspects of Bank products and services, as well as Bank culture and marketing plan.

• Supports the development and implementation of deposit-related products.

• Develops and maintains expertise in the banking systems including New Accounts & Fraud mitigation, Cash Management products/Services, Teller Parameters/CTR processing, Teller Capture and Banno, etc.

Change Management and Reporting

• Maintains branch operation process lifecycles including process creation, documentation, and maintenance.

• Ensures key strategic objectives are delivered in a safe and sound manner.

• Responsible for ad-hoc programs, projects, and analyses.

• Grows and improves the efficiency of existing organizational processes and procedures through identifying inefficiencies and effect change to remedy the issues.

• Systematically evaluates the output of overall branch operations at least annually and reports the results of the evaluation to the COO.

Compliance

• Ensures that all issues arising from regulatory examinations, in-house or third-party audits and departmental reviews are resolved within an acceptable time frame and to the satisfaction of the finding party.

• Serves as a mentor for the branch personnel and bankers.

Specific Core Competencies

• Expert background in new account related documentation including complex entity structures.

• Detail-oriented and experienced in guiding the department staff in following internal and external regulatory requirements while initiating policies, procedures and processes to ensure adherence to Bank, federal, state, and local regulatory requirements, enforce compliance and take action when necessary.

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 7 to 10 years of experience in a financial services setting.

• Background in data analysis and process documentation creation and maintenance.

• Bachelor's degree in area of specialty or equivalent combination of education and experience preferred.

Computer & Software Skills

• Must have foundational computer skills including Microsoft Office Suite (Outlook email and calendaring) and the Internet.

Travel

• Occasional local travel

Additional Information:

Annual Salary: Min $115,000 to Max $145,000