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Branch Operations Officer Jobs (NOW HIRING)

Kavaliro

Branch Operations Officer

Palm Desert, CA · On-site

$17 - $22.75/hr

Our client is seeking an Information Branch Operations Officer for a direct hire opportunity. Provides personalized banking services to financial institution clients by performing the following ...

Northwest

Branch Operations Officer

Wellsboro, PA

PA0101 Bradford Main, PA0165 Kane, PA0230 Wellsboro The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional ...

Northwest Bank

Branch Operations Officer

Kane, PA · On-site

PA0101 Bradford Main, PA0165 Kane, PA0230 Wellsboro The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional ...

Northwest

Branch Operations Officer

Bradford, PA · On-site

PA0101 Bradford Main, PA0165 Kane, PA0230 Wellsboro The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional ...

Northwest

Branch Operations Officer

Kane, PA · On-site

PA0101 Bradford Main, PA0165 Kane, PA0230 Wellsboro The Branch Operations Officer is responsible for providing operational support to all regions and corporate departments and providing exceptional ...

Sunwest Bank

Branch Operations Officer

Meridian, ID · On-site

SUMMARY The Branch Operations Officer is responsible for evaluating the operational soundness and effectiveness of all retail branch locations. Ensure operational activities run smoothly and ...

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Branch Operations Officer information

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$31.5K

$77.3K

$136.5K

How much do branch operations officer jobs pay per year?

As of Jun 18, 2026, the average yearly pay for branch operations officer in the United States is $77,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Branch Operations Officers?

Branch Operations Officers are professionals responsible for overseeing the daily administrative and operational functions of a bank branch or financial institution. Their duties typically include managing staff, ensuring compliance with banking regulations, optimizing workflow, and addressing customer concerns. They play a key role in maintaining efficient branch operations, implementing policies, and supporting the branch manager in achieving business goals. Branch Operations Officers also handle cash management, audit procedures, and may assist in risk assessment and reporting.

What is a branch manager's salary?

A branch manager's salary varies depending on the industry, location, and experience, but typically ranges from $50,000 to $120,000 annually. In banking and financial services, for example, salaries often include bonuses and benefits, and strong leadership and customer service skills are important for success.

What is the lowest position at a bank?

The lowest position at a bank often is a bank teller or cashier, responsible for handling customer transactions and basic banking services. Entry-level roles typically require minimal experience and serve as a starting point for career advancement within banking operations.

Is operations a high paying job?

The salary for a Branch Operations Officer varies depending on the industry, location, and level of experience. Generally, it offers a competitive salary with opportunities for bonuses and benefits, especially in larger organizations or financial institutions. Advancement and additional certifications can also influence earning potential.

What are the key skills and qualifications needed to thrive as a Branch Operations Officer, and why are they important?

To thrive as a Branch Operations Officer, you need a solid background in banking operations, regulatory compliance, and financial management, usually supported by a degree in finance, business, or a related field. Familiarity with core banking systems, transaction processing platforms, and risk management tools is essential. Strong attention to detail, leadership, and excellent problem-solving and communication skills help you effectively oversee branch procedures and staff. These skills and qualities are vital to ensure operational efficiency, minimize risks, and maintain customer satisfaction within a branch environment.

What are some common challenges faced by a Branch Operations Officer, and how can they effectively address them?

Branch Operations Officers often encounter challenges such as managing high transaction volumes, ensuring strict compliance with regulations, and balancing customer service with operational efficiency. To address these, it's important to stay organized, foster clear communication with team members, and remain up-to-date on regulatory changes. Building strong relationships with both frontline staff and management helps to quickly resolve issues and maintain smooth branch operations. Proactively identifying process improvements can also enhance productivity and minimize errors.

What is the difference between Branch Operations Officer vs Branch Manager?

AspectBranch Operations OfficerBranch Manager
Primary RoleSupports daily branch operations, ensures compliance, and assists in process improvements.Leads the branch, manages staff, and drives sales and customer service goals.
Required CredentialsTypically requires banking certifications or relevant experience; educational background varies.Often requires managerial experience and relevant banking certifications.
Work EnvironmentOffice setting within a bank branch, focusing on operational tasks.Office environment with leadership responsibilities and direct customer interaction.
Employer & Industry UsageCommonly used in banking and financial institutions for operational support roles.Used across banking sectors for leadership and management roles.

The main difference is that a Branch Operations Officer focuses on supporting and maintaining branch operations, while a Branch Manager oversees the entire branch, including staff management and sales. Both roles require banking knowledge, but the Branch Manager has more leadership responsibilities.

What's the highest paid position at a bank?

The highest paid positions at a bank are typically executive roles such as Chief Executive Officer (CEO) or Chief Financial Officer (CFO), which can earn multi-million dollar salaries including bonuses and stock options. These roles require extensive experience, leadership skills, and often advanced degrees like an MBA or CFA certification.
What states have the most Branch Operations Officer jobs? States with the most job openings for Branch Operations Officer jobs include:
Branch Operations Officer jobs near you
Branch Operations Officer

Branch Operations Officer

Kavaliro

Palm Desert, CA • On-site

$17 - $22.75/hr

Full-time

Posted 26 days ago

Job description

Job Description
Our client is seeking an Information Branch Operations Officer for a direct hire opportunity.
Provides personalized banking services to financial institution clients by performing the following duties. This position requires strong knowledge of Banking Operations and is expected to provide leadership, training, and support to staff members. Has an extensive understanding of banking products and services and supports the Branch Manager in promoting Branch growth.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Essential Duties and Responsibilities for Both Positions Include the Following:
  • Schedules branch staff to ensure appropriate branch coverage
  • Works with staff to ensure a positive customer experience
  • Keeps current with operational standards and procedures, performs and reviews all branch documentation ensuring adherence to policies and procedures
  • Ensures Branch Certification package is accurate and complete
  • Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits
  • Informs and advises clients of resolution on account disputes and other account activity
  • Handles all daily operational duties and reports such as file maintenance, overdraft reports and other operational duties
  • Reviews reports for the branch and approves or declines exceptions within established limits in the Transaction Approval Authority matrix
  • Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
  • Reviews new account openings for adherence to published procedures and regulatory requirements
  • Answer phones and handles escalated customer service concerns
  • Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
  • Other duties as assigned

Branch Operations Officer Sales Responsibilities:
  • Actively leads team in implementation of sales programs to generate targeted branch deposit growth
  • Evaluates needs of potential clients and offers appropriate financial products and services
  • Works closely with Branch Manager on business customer prospecting / business development, including outside calling
  • Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business
  • Generates new business to assist in meeting established profitability goals
  • Assists with promotional activities as needed

Branch Operations Officer Leadership/Service:
  • Provide ongoing operational guidance, training, and development of staff
  • Recognizes staff for exceptional customer service, sales, and operations
  • Actively engages staff to cultivate and encourage professional development
  • Works with Branch Manager to set team goals and motivates staff to success
  • Actively listens to clients and maintains a friendly, positive, professional attitude
  • Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility
  • Partners with Branch Manager in customer retention activities

Branch Operations Officer Supervisory Responsibilities:
  • Expected to manage up to 5 branch employees
  • Provide ongoing operational guidance, training, and development to Client Service Representatives and/or New Account staff
  • Responsible for regularly assessing Client Service Representatives and/or New Account Representative performance
  • Supports the Branch Manager in addressing performance management situations and completing Mid-year and/or Annual Evaluations
  • Manage employee schedules and confirm accurate timecards
  • Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time
  • Processes NSF Exception Items and prints, and files related supporting documents by established cutoff time
  • Approves large transactions for teller staff up to assigned limit
  • Provides supervisor override for transactions requiring supervisor review
  • Supports Branch Manager or his/her back up with various assigned duties
  • Manages all client matters in the absence of the Branch Manager

Branch Operations Officer Qualifications:
  • Minimum of 8+ years banking experience
  • Minimum of 4+ years supervisory experience
  • Minimum 4+ years of operations experience
  • Must be proficient using Word, Excel and Outlook applications and banking programs
  • Notary Public preferred
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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