Senior Software Engineer

Why you should join our team:

• Our work is transforming the way people in pain access support at their fingertips
• Our work is innovative in the crisis response space
• Our dynamic, fun, and diverse culture
• Our meaningful cause, led by empathy and innovation
• Our strong values at the center of all we do
• Our commitment to diversity, equity and inclusion
• Our commitment to engagement and belonging
• Our commitment to our employees and their holistic wellbeing
• Our value of work/life balance
• Our growth mindset and prioritize professional development
• Our leaders who truly care

What you'll be doing:

Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile.

As a software engineer, you will work on a specific project critical to Crisis Text Line's needs with opportunities to switch teams and projects as you and the mental health space grow and evolve. We need our engineers to be versatile, display leadership qualities, and be enthusiastic about taking on new problems across the full stack as we continue to push technology forward.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. At Crisis Text Line, engineers not only evolve our platform, they routinely work on large scalability and storage solutions, applications, and entirely new features for users around the world.

Responsibilities:

• Design, code, and unit test platform and integration components
• Develop frameworks for standardizing and enabling data flows via APIs, files, microservices, and message queues.
• Evaluate new integration technologies for addition to our platform
• Implement and maintain test harness and other tools
• Mentor wider team members about integration and platform engineering best practices and tools
• Continually look for opportunities to improve our platform, process, and business.
• Work with the product and design teams to build new features to solve business problems and fill business needs
• Participate in code reviews to create robust and maintainable code
• Communicate and coordinate with our support and professional services teams to solve customer issues
• Help scale our platform as we expand and find the right balance between the power of a consolidated codebase and the flexibility of microservices

Qualifications:

• Bachelor's degree in Computer Science, Engineering or a related technical role or equivalent practical experience
• 4+ years of experience programming in Java / GO / Python / JavaScript / TypeScript
• 2+ years of experience in full stack development
• Experience with algorithms, data structures, complexity analysis, and software design
• Strong problem solving skills, ability to communicate analysis and reasoning clearly
• Eagerness to learn quickly and take ownership of technical problems

Preferred qualifications:

• Experience building front-end web applications with JavaScript/TypeScript and React
• Experience working with relational databases and GraphQL APIs

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $107,000-$162,000 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.