Customer Service Manager - State Farm Agent Team Member

Derrick Elzey - State Farm Agent

Brunswick, MD

$34,000 to $70,000 Yearly
Medical , Dental , Paid Time Off
Full-Time

Job Description

Benefits:

Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member Elzey Insurance is searching for. We anticipate internal growth opportunities for especially driven candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Dedicated to customer service and putting customer needs above ourselves
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving

BENEFITS: