Customer Relations Specialist
- $21 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Customer Relations Specialist
Renewal by Andersen - Carmel, IN
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
Due to growth on our team we are looking for an excited Customer Relations Specialist! As a Customer Relations Specialist, you will be tasked with giving every customer a great experience. We are looking for someone with exceptional customer service, de-escalation, and multi-tasking skills that thrives in a fast-paced environment to manage project communication with our customers. All characteristics for this role will include, but are not limited to, the following:
Primary Responsibilities:
- Lead conversations with customers and set expectations about the installation process
- Manage and maintain project scheduling with customers when their product has been ordered
- Confirm scheduling timelines with customers
- Follow up with customers before and after installation to answer questions or resolve customer concerns
- Generate NPS (Net Promoter Score) and maintain metrics
Qualifications:
- Strong skill set in Microsoft Excel, Word, and Outlook (required)
- Experience in customer service and solving customer issues (required)
- Minimum 2 years of experience in an office and customer service environment
- CRM/Salesforce experience is a plus
- Problem solving and experience in a fast-paced environment
Compensation and Benefits:
- $21/hour
- Medical, dental, vision, and life insurance
- 401(K) program with company match percentage
- PTO and paid holidays!
- Employee Perks Program
- Student tuition reimbursement and more!
Schedule:
- Onsite in our Carmel office
- Monday-Friday; 8:00am-4:30pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
We believe that investing in our team creates a positive and dynamic culture; when combined with the reliability of the Andersen brand, it creates the best customer experience in the window industry. Full-time employees are offered full benefits, including health, vision, dental insurance, and a 401(K) program.
By providing unlimited growth opportunities, our company continues to invest in our employees to strive to new success. With many exciting opportunities available, your new career path is within reach!
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