Entry Level Customer Service Assistant

Engagea Comm

Jacksonville, FL

$20 to $30 Hourly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Description

At Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that’s why our approach is tailored to meet the specific needs and aspirations of each client. Our team of experts combines strategic thinking with creative flair, leveraging the latest technologies and trends to ensure your brand stands out in a crowded digital landscape.

Job Description: Engagea Comm is seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our team. This role will provide essential support in delivering outstanding customer service to our clients and ensuring smooth operations within the customer service department. This is an excellent opportunity for individuals looking to kick-start their career in customer service within a dynamic and supportive environment.

Job: Full time
Pay Range: $19.50 - $30.00 hourly
Location: Jacksonville, FL

Key Responsibilities

Client Communication: Serve as the first point of contact for client inquiries, providing prompt and courteous assistance via phone, email, and in-person interactions.
Order Processing: Assist with order entry, tracking, and fulfillment, ensuring accuracy and timely delivery of products and services to clients.
Issue Resolution: Address client concerns and inquiries in a proactive and professional manner, working collaboratively with internal teams to resolve issues and ensure client satisfaction.
Documentation and Record Keeping: Maintain accurate and organized records of client interactions, transactions, and service requests using CRM software or other designated systems.
Product Knowledge: Develop a comprehensive understanding of Engagea Comm's products, services, and offerings to effectively assist clients and provide product recommendations as needed.
Administrative Support: Provide general administrative support to the customer service department, including data entry, filing, and generating reports as requested.

Skills, Knowledge and Expertise

High school diploma or equivalent required; some college coursework or relevant experience preferred.
Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software or database management systems is a plus.
Ability to work effectively both independently and as part of a team in a fast-paced environment.
Eagerness to learn and grow in a dynamic and evolving industry.

Benefits