Environmental Services Manager

Job Description
Position Title: Environmental Services Manager
FLSA STATUS: Exempt
REPORTS TO: Sr. Director of Facilities and Capital Planning
SUPERVISES: Environmental Services and Laundry Department Staff
COMPANY: The Overlook Health Center

POSITION SUMMARY:

The EVS Manager's primary purpose is to lead the day-to-day activities of the Environmental Services and Laundry Department in accordance with current Federal, State, and local standards, guidelines, and regulations governing The Overlook/MHS operating and safety standards in a clean, safe, and comfortable manner.
PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:

• Ensure that work and cleaning schedules are followed as closely as is practical.

• Performs routine cleaning assignments in resident living and/or common areas.
• Attend departmental and staff meetings as directed or called.
• Perform all duties in an independent manner with little or no supervision.
• Participate and assist in department studies and projects.
• Attend and participate in in-service education classes, on-the-job training programs, etc., as directed.
• Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB management, and bloodborne pathogens standards.
• Perform day-to-day EVS functions as assigned in a safe efficient manner.
• Discard infectious waste into appropriate containers.
• Maintain cleanliness of environment, including but not limited to med rooms, employee bathrooms, closets, wheelchairs, scales, bedside table, etc.
• Clean and polish furnishings, fixtures, ledges, etc. in resident rooms and common areas.
• Clean, wash, sanitize, and/or polish bathroom fixtures. Ensure that watermarks are removed from fixtures.
• Clean glass (primarily windows and mirrors) in resident rooms, common areas, bathrooms, and entrance / exits.
• Remove all trash and linen for the campus.
• Clean floors to include dusting, dry/wet mopping, disinfecting, burnishing, waxing, etc.
• Clean carpets to include vacuuming, shampooing, and disinfecting.
• Clean walls and ceilings by washing, wiping, dusting, spot cleaning.
• Remove dirt, dust, grease, films, etc. from surfaces using proper cleaning and disinfecting method.
• Clean hallways, stairwells and elevators.
• Discard waste and trash into proper containers and reline trash receptacles with plastic liner. Spot clean inside and outside of trash receptacle when needed.
• Clean and prepare vacant resident rooms for occupancy.
• Pick up soiled linens from resident rooms and deliver them to the laundry room.
• Ensure that work assignment areas are clean and that equipment, supplies, etc., are properly stored at all times throughout the day, as well as before leaving such areas for breaks, meal times, and end of your shift.
• Perform isolation-cleaning procedure in accordance with established infection control procedures.
• Wear appropriate personal protective equipment as per training, signage and product labels.
• Adhere to safety regulations as per departmental training, (i.e. wet floor signs, caution tape, electrical cords laid along walls).
• Ensure that an adequate supply of EVS supplies to perform daily tasks is maintained in EVS closets.
• Report burned out light bulbs, exit lights, overhead lights, fluorescent lights, etc.
• Assist others in lifting heavy equipment, supplies, etc., when requested.
• Clean work / supply carts, equipment, etc., as needed.
• Accountable for maintaining the confidentiality and security of all facility, medical staff and resident data and information.
• Shall be accountable for abiding by all relevant Overlook policies and procedures.

• Assist in the orientation and training of new Team Members
• Maintain up to date and accurate required regulatory documentation as requested
• Complete all annual training and education requirements
• Use of The Overlook's Work Order system (Worxhub) for customer requests and preventative maintenance

SUPERVISORY RESPONSIBILITIES:

• Directs, performs and leads the entire EVS / Laundry team, setting goals and guidelines with quality improvements always in mind.

• Counsels / disciplines assigned personnel as requested or as necessary. Reports such actions to the Sr. Director of Facilities.

• Reviews complaints / grievances of department personnel and makes oral and written recommendations to the Sr. Director of Facilities.
• Schedules work assignments, prepares work schedules, and revises as necessary.
• Ensures that all personnel wear and / or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects.

• Implements recommendations from the Infection Control Committee, Safety Committee, and Performance Improvement Committee, etc.
• Ensures that personnel are performing assigned tasks in accordance with established EVS / Laundry procedures.

Conducts department performance evaluations and competencies as required
QUALIFICATIONS:

• High school diploma or equivalent
• Five years prior supervisory experience
• Valid Driver's License
• Ability to read and write English proficiently, Bi-lingual preferred
• Generalized knowledge of the use of EVS equipment
• Prior knowledge of floor stripping, burnishing, and carpet cleaning is preferred.
• Good written and verbal communication skills

COMMUNITY OVERVIEW:

The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook's bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

THE OVERLOOK WAY:

All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

Compassion: understanding and empathy for others

Creativity/Innovation: thinking wildly, planning accordingly

Grace: putting people at ease, without compromising performance or outcomes

JUST SOME OF OUR BENEFITS AND PERKS:

1. Solid Track Record of Promoting
2. Team Members from within
3. Plenty of Free Parking
4. Free Daily Lunch on
5. Campus
6. Vacation, Sick, Holiday Time + Floating Holidays
7. Travel Reimbursement
8. Professional Development
9. Flexible Spending and Health Reimbursement Accounts
10. Employee Assistance Programs
11. Tuition Reimbursement
12. Short + Long Term Disability, Life Insurance
13. Medical, Dental, and Vision Insurance
14. Access to Fitness Center, Pool, and Onsite Massages

In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.