Security Manager

JOB TITLE: Security Manager

DEPARTMENT: Security

REPORTS TO: Program Director

LOCATION: Rego Park, NY

Salary: $65,000-$75,000

SUMMARY: The Security Manager will oversee the daily operation of the Security Department at the Rego Park family homeless shelter.

DUTIES & RESPONSIBILITIES:

• Create and implement operational policies and procedures including but not limited to post assignments, efficiently and effectively intercepting contraband and other unauthorized material at all access control points, effective use of the magnetometer, x-ray machine, hand-held scanning device, effective use of the video surveillance system, and duties and responsibilities of all personnel while inside the Security Operations Office.
• Coordinate the administrative and logistical requirements for the Security Department at the site; i.e., order supplies for the department, order uniforms, and equipment, create weekly staff schedules and submit to the Director of Security, approve or disapprove vacation, and time-off requests based on the needs of the department. Administer progressive discipline and conduct interviews as needed
• Under the direction of the Director, conduct thorough investigations regarding incidents, accidents, employee misconduct, and all crimes committed on the property by documenting information received from witnesses, reviewing video, and gathering evidence.
• Ensure that all critical job functions for SSO’s, House Managers, and Shift Supervisors are performed at the optimal level. Ensure that all staff are responding to emergencies, conducting fire drills, reporting incidents involving staff misconduct, policy/rule infractions, verbal disputes, physical altercations, and making timely emergency notifications to management, senior staff, Police Department, Fire Department, Emergency Medical Technicians (911), Department of Homeless Services, and completing required documentation and incident reports.
• Ensure that 90-day probationary staff evaluations and annual evaluations are completed promptly
• Ensure that all staff members are following standard operating procedures: provide training as needed
• Conduct daily inspections of all security systems, fire alarm control panel, p.a. system, magnetometer, x-ray machine, video surveillance system, and building
• Ensure that incident reports are clear and concise and are filed electronically in the computer data base
• Delegate assignments to the Shift Supervisors, provide effective instructions and support and follow up to ensure that tasks and assignments meet department standards.
• Review the electronic timekeeping system, timesheets, and sign-in sheet, check for errors, and submit to HR promptly for payroll processing.
• Use Crisis Intervention when facilitating conflict resolution and mediation sessions involving residents and staff.
• Ensure that all Safety Security Officers have valid Fire Guard, F-80 Certifications, First Aid CPR AED Certifications, and all required CARES training as specified by DHS
• Attend all required training and participate in inter-departmental meetings
• Motivate, counsel, and inspire team members to embrace the culture of professionalism
• Other duties as assigned

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

NYS Security Guard license required. F80 required. High school diploma required, associate degree preferred and at least three years of related security experience. Supervisory experience is required. Must have demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems. Knowledge of basic computer and software applications required. Valid NYS driver’s license required . 24-hour on-call for emergencies.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.