CASE MANAGEMENT SUPERVISOR

Department: Housing
Reports to: Director of Housing
Status: Salaried, Full-time. Exempt

***MSW & previous supervisory experience required***

Position Objective:

The Case Management Supervisor position on the Horizon House housing team exists to provide day to day clinical guidance to the direct support staff providing case management to individuals and families experiencing homelessness and housed within our program. The Case Management Supervisor will complete administrative tasks associated with supervising a team of staff as well as assist with crises and data quality. Services are provided utilizing a Strengths-Based, Harm Reduction approach within a Housing First model. Housing stability is a primary goal of the housing program. This role will assist in staff training and development and ensure that the team has the tools to effectively meet the standards of the program.

Requirements:

Training/Education:
• Master's degree required.
• Supervisory experience preferred Supervisory experience preferred;
• Three to five years of experience providing services to homeless or low-income persons preferred (may include employment, educational or volunteer experiences, internships, and academic studies).

Experience/Skills:
• Ability to engage and establish positive rapport with a diverse group of individuals experiencing homelessness who are on the street or in other locations not intended for human habitation;
• Ability to work cooperatively and productively with outreach team members and staff of partner agencies and community organizations;
• Knowledge of human behavior to provide assessment, intervention and support services;
• Working knowledge of chronic medical and mental health conditions, substance abuse behavior, and best practice treatment approaches;
• Working knowledge of insurance and services available for in home care, hospital stays, and rehabilitation services;
• Expertise in housing first principles and harm reduction and how to put them into practice;
• Exceptional communication skills and a strong commitment to a team environment;
• Detail-oriented with strong organizational skills;
• Proficient in all Microsoft and Google applications and ability to master use of an electronic database;
• MUST HAVE a valid Indiana operator's license in good standing and proof of state-required auto insurance. Utilization of personal vehicle for daily travel within the community & client sites is required. Approved mileage is paid at current IRS reimbursement rate.

Essential Functions:

1. Clinical Supervision:
- Provide day to day supervision to Intensive Case Managers within program.
- Provide guidance and expertise in regards to housing stability and service delivery.
- Provide oversight and/or coordination of treatment goals/plans.
- Assist in maintaining relationships with landlords/property managers and IHA.
- Complete reviews in accordance with Horizon House Policy.
- Supervision of practicum students as needed.

2. Coordinated Entry:
- Responsible for managing referrals from the coordinated entry system and assigning to Intensive Case Managers.
- Manage referral tracking in accordance with case conferencing guidelines.
- Maintain relationship with community partners in order to ensure thorough service delivery.

3. Record Keeping:
- Manage Intensive Case Managers in maintaining appropriate and timely documentation including but not limited to client identifying information, service records and case notes.
- Documentation of encounters with clients as well as services performed on behalf of clients will be compliant with agency and Indianapolis Continuum of Care standards and protocols and will be entered into the HMIS adopted by the Continuum and utilized by Horizon House.

4. Legal and Ethical Practice:
- Take appropriate action based on agency protocol and in accordance with the law. Observe policies
related to client confidentiality with respect to reports of abuse or neglect or other reports to law enforcement entities.
- Maintain ethical conduct/behavior with clients, co-workers, and colleagues.

5. Case Conferences and Staff Meetings:
- Participate in multidisciplinary and/or community case conferencing designed to advance client progress toward goals.
- Attend and participate in Housing Team meetings and other Horizon House staff meetings as assigned.
- Represent the agency at community meetings/events as assigned.

6. Education/Training:
- Attend required agency education and training activities, including those that are position-specific.
- Participate in community training initiatives as available/assigned. Assist in training new staff and community partners as appropriate.
- Provide education on housing and documentation processes to the entire team.

7. Program Development:
- Work with Housing Program Manager as new housing program opportunities arise to ensure processes and procedures are developed, documented, and training is provided to appropriate staff members.

The preceding essential function statements are not intended to be an exhaustive list of tasks & functions for this position. Additional tasks & functions may be assigned as needed to fulfill the mission, vision & goals of the organization.

Contacts and Liaisons:

The Case Management Supervisor will regularly communicate with Horizon House employees, outside vendors and other individuals as deemed necessary in order to fulfill the responsibilities of the position.

Horizon House is proud to be an equal opportunity employer that promotes and values diversity & inclusion in the workplace. We encourage qualified applicants to apply for open positions regardless of their race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or criminal background.