Service Manager

HVAC and PLUMBING RICHMOND VA

Richmond, VA

$25 to $50 Hourly
Full-Time

Job Description

Benefits:

401(k) matching
Company car
Competitive salary
Health insurance
Paid time off
Training & development

The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan.

Benefits

Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests

Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Foster Plumbing & Heating, Inc. employees and departmental customers. Representative duties include:

Planning, organizing, controlling, and coordinating all aspects of the Service Department.
Training designated employees in proper servicing procedures, practices, and promotion of the Foster Plumbing & Heating, Inc. customer satisfaction guarantee philosophy.
Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians.
Working with the Accountant and the General Manager on the collection of problem accounts.
Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision.
Resolving customer complaints in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
Working with suppliers on issues pertaining to parts performance, reliability, and availability.
Providing annual performance appraisals for all Service Department employees.
Performing related management-level duties as directed by the General Manager.
Managing equipment, special tools, vehicles and parts needs for the Department.
Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing.
Implementing quality control procedures for the Service Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals.

Job Qualifications:

Eight (8) or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials.
Excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers.
A good understanding of marketing and sales techniques for HVAC systems, equipment and services.
Possess valid driver's license and clean driving record.
Possess the physical ability, initiative and knowledge to visit technicians and customers on jobsites for the purpose of demonstrating leadership, achieving rapport, providing superior customer service, and providing support and advice to technicians.
Be able to comprehend and implement applicable federal, state, and local government laws, rules and regulations, as well as corporate policy and philosophy.
Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high.
Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office.