Resident Relations Specialist

Location: On-site in Fort Lauderdale Near 17th St Cswy & Broward Blvd.

Hours: Monday - Friday, 8:30am - 12:30pm (with some flexibility)

Overview: Gillen Property Management is seeking a dedicated Resident Relations Specialist to join our team on a part-time basis. This individual will play a crucial role in fostering positive relationships between residents and management within our community. The Resident Relations Specialist will provide administrative support, assist residents with inquiries and concerns, and contribute to the overall efficiency of our operations. The ideal candidate will not only excel in their current role but will also possess a desire to grow professionally, being ready for rapid expansion from part-time to full-time as duties demand.

Responsibilities:

1. Resident Assistance: Serve as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and professionally.
2. Administrative Support: Assist the Property Manager and Board of Directors with administrative tasks such as answering phones, maintaining resident and community files, and handling mailings.
3. Walk-in Support: Greet and assist walk-in residents, providing them with necessary information and directing them to appropriate resources.
4. Community Engagement: Facilitate community events, meetings, and activities to promote a sense of belonging and camaraderie among residents.
5. Special Projects: Collaborate with management on special projects and initiatives aimed at enhancing resident satisfaction and community well-being.
6. Documentation: Maintain accurate records of resident interactions, requests, and feedback to inform decision-making and improve service delivery.
7. Communication: Communicate effectively with residents, management, and external stakeholders to ensure timely dissemination of information and resolution of issues.

Qualifications:

• Familiarity and Understanding of The Florida Condominium Act: Knowledge of The Florida Condominium Act is essential for ensuring compliance with relevant regulations and effectively addressing community-related matters.
• Knowledge of property management or HOA administration: Understanding of property management or HOA administration practices is highly beneficial.
• Prior Experience or Desire to Acquire CAM License: Previous experience in property management, HOA administration, or a related field is advantageous. Candidates with the desire to acquire a CAM (Community Association Manager) license within 6 months of employment will strengthen their application.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Apps, and Buildium
• Excellent interpersonal skills with the ability to interact professionally with residents and colleagues.
• Strong organizational abilities and attention to detail for maintaining accurate records and files.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Equipment and Training:
Necessary equipment and training will be provided by Gillen Property Management to ensure the Resident Relations Specialist is equipped with the tools and knowledge needed to excel in the role.

Join our team at Gillen Property Management and make a difference in the lives of our residents while contributing to the success of our community!