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Resident Relations Specialist Jobs (NOW HIRING)

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

AIR Communities

Resident Relations Specialist

Denver, CO · On-site

$22 - $23/hr

... Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center , you'll support the resident lifecycle by managing ...

Seabreeze Management Company

$21/hr

... relation to association business procedures. When requested, composes correspondence and ... Strong interpersonal skills; able to work with all levels of management, residents, vendors, etc.

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Resident Relations Specialist information

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$29K

$67.4K

$114.5K

How much do resident relations specialist jobs pay per year?

As of Aug 31, 2026, the average yearly pay for resident relations specialist in the United States is $67,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a resident relations specialist?

Resident Relations Specialists are professionals who serve as the main point of contact between residents and property management teams, typically in apartment complexes or managed communities. They handle resident inquiries, address concerns, and coordinate solutions to issues related to maintenance, leasing, and community events. Their role is essential in ensuring resident satisfaction and fostering a positive living environment. They may also organize community activities, enforce property policies, and assist with conflict resolution among residents.

How does a resident relations specialist typically collaborate with other departments to resolve resident concerns?

As a Resident Relations Specialist, you'll frequently work alongside property management, maintenance, and leasing teams to promptly address and resolve resident issues. This often involves coordinating maintenance requests, clarifying lease agreements, and facilitating communication between residents and staff. Effective collaboration ensures that resident concerns are handled efficiently and helps foster a positive community atmosphere. Building strong relationships with colleagues across departments is key to providing excellent customer service and maintaining resident satisfaction.

What are the key skills and qualifications needed to thrive as a resident relations specialist, and why are they important?

To thrive as a Resident Relations Specialist, you need strong customer service skills, knowledge of property management practices, and often a background in real estate or hospitality. Familiarity with property management software (such as Yardi or AppFolio) and basic office tools is typically required. Excellent interpersonal communication, conflict resolution, and problem-solving abilities help you build trust and effectively address resident concerns. These skills ensure resident satisfaction, positive community engagement, and smooth daily operations within residential properties.

What is the difference between Resident Relations Specialist vs Leasing Consultant?

AspectResident Relations SpecialistLeasing Consultant
Primary FocusMaintaining resident satisfaction and resolving issuesMarketing and leasing available units
Required SkillsCustomer service, communication, conflict resolutionSales, marketing, customer service
Work EnvironmentResident interactions, property management officesProperty tours, leasing offices, marketing events
CertificationsCustomer service or property management certifications (optional)Real estate license or leasing certifications (optional)

While both roles involve customer service within property management, the Resident Relations Specialist primarily focuses on resident satisfaction and issue resolution, whereas the Leasing Consultant concentrates on marketing and leasing units. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

More about Resident Relations Specialist jobs

What cities are hiring for Resident Relations Specialist jobs?

Cities with the most Resident Relations Specialist job openings:

Who are the top companies hiring for Resident Relations Specialist jobs?

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Resident Relations Specialist jobs near you
Infographic showing various Resident Relations Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $67,404 per year, or $32.4 per hour.

Resident Relations Specialist

Saint Louis, MO • On-site

Missouri Housing Development Commission
See more jobs at Missouri Housing Development Commissionexternal

$43K - $45K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Description
Resident Relations Specialist
Full-Time Position, In-Office
Location: St. Louis Office
Reports to: Asset Manager
Salary Range: $43,000 - $45,000/year
Schedule: 8:00 a.m. - 4:30 p.m.
AGENCY OVERVIEW
Missouri Housing Development Commission (MHDC) is the Housing Finance Agency for the state of Missouri. MHDC is a mission-driven organization providing affordable housing opportunities for extremely low to moderate-income Missourians with both federal and state funding. The organization offers a rewarding career in public service by providing the opportunity for dynamic, impactful and fulfilling work serving individuals and families across the entire state.
BENEFITS
MHDC strives to be an employer of choice and offers competitive pay, life balance, including generous time off, business casual dress code, downtown location with paid parking, and extensive benefits.
  • Health Insurance with Immediate Coverage
  • State of Missouri Pension
  • Paid Covered Downtown Parking
  • Prime Downtown Location
  • Tuition Reimbursement
  • Paid Professional Licensure / Fees / Continuing Education
  • Paid Professional Development Opportunities

LEAVE TIME
Annual Leave and Medical Leave accruals begin immediately.
  • 3 Weeks Paid Time-off (Annual Leave)
  • 3 Weeks Paid Time-off (Medical Leave)
  • 13 Paid Holidays (annually)
  • 6 Weeks Paid Parental Leave

COMPENSATION
Low Base Salary
High Base Salary
Annual Base Salary
$43,000
$45,000
Estimated Annual Benefits Value
$36,818
$37,949
Total Estimated Annual Compensation Value*
$79,818
$82,949
*Actual total compensation is based on benefits elections.
POSITION SUMMARY
The MHDC Resident Relations Specialist will support residents, property management, owners, and community members with questions and concerns at MHDC developments.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Document and respond to written and verbal comments and concerns from residents, owners, property managers, community groups, and the public.
• Gather information to assess concerns and ensure issues are addressed according to housing program guidelines.
• Organize and follow up on all concerns until they are appropriately resolved.
• Monitor complaint responses and report resolutions to HUD and MHDC management.
• Provide guidance to owners and management agents on housing program rules and regulations to resolve issues.
• Obtain certification after inspections, ensuring all health and safety deficiencies are corrected per housing program guidelines.
• Maintain up-to-date knowledge of program regulations, requirements, and guidance.
• Help owners and management agents recognize legitimate resident organizations and respond to requests about conditions or quality of life issues, assisting with significant or recurring problems.
• Refer residents, owners, community groups, and the public for mediation as needed.
• Maintain working knowledge of data input and retrieval using various computer systems.
• Attend and actively participate in meetings and training programs as directed.
• Assist employees, vendors, state agencies, departments, divisions, and organizations in a friendly and efficient manner.
• Maintain and protect confidential information.
• Conduct oneself professionally and always project a positive image of the agency through communication, attitude, and appearance.
• Comply with reasonable requests from any member of management.
• Perform other related duties as assigned.
DESIRED QUALIFICATIONS
Education & Experience
• Minimum of three years' experience in housing rental assistance or loan application processing.
• High school diploma or equivalent required.
• Must be able to read, write, understand, and spell English proficiently.
• Capable of communicating effectively with individuals or groups by phone or in person.
• Able to receive, read, and follow both oral and written instructions.
Key Abilities
• Proficient in Microsoft Office applications.
• Strong project management and organizational abilities.
• Demonstrated critical thinking and problem-solving skills.
• Able to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills.
• High attention to detail.
• Comfortable speaking to both large and small groups.
• Flexible and adaptable to changing workloads and deadlines.
Physical Demands
• Office setting (sit, stand, & walk) and occasionally having to lift up to 10 pounds.
To be considered for the position, please submit your resume and cover letter.
Requirements
The Resident Relations Specialist is required to work in the St. Louis office.

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