Retail Operations Manager | 529396

Operations Manager

$70,000 to $90,000 DOE

Job Overview

**This is a direct hire opportunity.**

The Operations Manager is a central figure in ensuring the seamless functioning of all office operations, including HR, shipping, customer service, marketing, brand development, online development, etc. This role requires an individual with a strong organizational mindset, leadership skills, and the ability to manage multiple departments effectively. The Operations Manager will ensure that office operations are efficient, cost-effective, and aligned with the strategic goals.

Responsibilities

• Oversee daily operations across all office departments.
• Develop and implement operational policies and procedures to maximize efficiency and productivity.
• Coordinate with department heads to set goals, monitor performance, and drive continuous improvement.
• Manage budgeting, forecasting, and financial planning for office operations.
• Ensure compliance with legal and corporate policies and regulations.
• Lead process optimization initiatives to improve workflow, reduce costs, and increase efficiency.
• Create and maintain communications with external partners, suppliers, and vendors to ensure smooth operation of business processes.
• Oversee HR functions, including recruitment, training, and development of staff, ensuring a positive and productive work environment.
• Monitor and manage the performance of the customer service team to ensure high levels of customer satisfaction.
• Lead cross-departmental projects and initiatives to support business growth and development.

Expectations

• Strong analytical and problem-solving skills to address operational challenges.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization and external partners.
• Ability to work strategically and collaboratively across departments.
• Proven track record in improving operational efficiency and implementing process improvements.
• Proficiency in MS Office/similar software and ability to perform digital duties.
• Experience in leadership roles within retail environments.

Chain of Command
The Operations Manager reports directly to the CEO/Owner. This role involves close collaboration with department heads and senior management to align office operations with the company’s strategic objectives.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree is a plus).
• Proven experience as an Operations Manager or similar leadership role, with a comprehensive understanding of HR, office management, marketing, brand development, sales, and customer service.
• Strong project management skills and proficiency in using project management tools.
• Experience in budgeting, forecasting, and financial management.
• Knowledge of legal and regulatory compliance related to office operations.

Team Collaboration
The Operations Manager is a key player in fostering a culture of teamwork and collaboration. This role requires effective coordination among different departments to ensure that all teams are aligned with the company’s goals and working efficiently towards achieving them. The Operations Manager must lead by example, promoting open communication, mutual support, and collective problem-solving.

Professional Development
The company supports the professional growth of its Operational Manager through opportunities for training, certification, and participation in industry events. The company encourages continuous learning and staying updated on the latest trends and industry best practices. This commitment to professional development ensures that the Operations Manager can lead the office operations effectively and contribute to the company’s success.