Account Manager Trainee

HMG Business Services is a firm that puts an emphasis on progress and innovation within the telecommunications and technology sectors. We are seeking an individual who is interested in a challenging and rewarding career spearheading business development campaigns that bring telecommunications solutions to the greater Tampa area. The Account Manager Trainee will be responsible for learning and executing functional knowledge obtained from each of the operational areas of the organization. During this rotational program, the Account Manager Trainee will obtain the necessary skills and competencies to effectively perform a variety of operational and support functions and will be considered for management opportunities within the organization.

We believe that the strongest leaders don’t create followers; they create more leaders. This philosophy is evident in the structure of the training we provide and has produced our esteemed executive team.

As an Account Manager Trainee, you will:

• Obtain and demonstrate knowledge of all client products and services and be able to simplify costs and benefits to customers through interactive presentations
• Learn and master the operational and support processes critical to customer acquisition and retention
• Demonstrate the ability to convey your knowledge to team members and train them to be competent in the above areas of the business
• Provide feedback on campaign performance and development and give suggestions for increased business performance
• Set follow-up calls with customers to ensure service levels and satisfaction
• Evaluate your team on all areas of the customer life cycle

Desired Qualifications for our Next Account Manager Trainee:

• Strong public speaking skills and effective communication skills
• Outgoing and inclined to build relationships with a variety of demographics in the customer base
• Natural mentor and leader with the inherent drive to help others succeed
• College degree preferred or 2 years in a customer-facing position with a leadership role
• The flexibility of schedule and the ability to travel on an as-needed basis