Operations Manager

SERVPRO of Rocky Hill is hiring a Operations Manager!

Benefits

SERVPRO offers:

• Career progression
• Professional Development
• Paid vacation
• Sick leave
• Holiday pay
• Company vehicle

And more!

Responsibilities

• This position requires an individual that has an upbeat and professional attitude who leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Lead a team of Project Managers who are responsible for inspecting properties, preparing and executing a detailed scope of work for restoration
• Train and coach restoration team members
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience
• Oversee the management of operational activities
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables and keep facility in working order, ensuring equipment and vehicles are well-maintained
• Ensure production staff follows SERVPRO® Franchise processes
• Network and build relationships
• Keep the Owner(s) and General Manager updated on production
• Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
• Oversee or manage Local, Large Loss, and Storm Event jobs by providing quick responses to job loss sites thus ensuring any size losses are handled professionally and profitably
• Oversee and verify accuracy of job estimates, resulting in improved profit margin
• Ensure compliance with job standards to achieve defined results in production division
• Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work/inspect tight spaces (e.g., crawls spaces under buildings, attics)
• Repetitive pushing/pulling/lifting/carrying objects

Qualifications

• 2+ years of operation management experience - Preferred
• Experience in cleaning/restoration/construction industry - Preferred
• High school diploma/GED - Required
• Bachelor's/Associates degree - Preferred
• IICRC certifications - Desired but not required
• Ability to travel locally and out of state occasionally when necessary
• Ability to successfully complete a background check and motor vehicles report subject to applicable law
• Intermediate math skills
• Excellent leadership skills
• Proficient computer skills
• Knowledgeable at job costing, and quality control

Salary Range

• $65,000 - $75,000 before bonuses

• • potential bonuses totaling $10,000

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

Each SERVPRO® Franchise is Independently Owned and Operated.