Resident Housing & Services Specialist

As a Resident Housing & Service Specialist, you play a key role in making a difference in the everyday lives of our residents. You get the pleasure of working directly with our residents and community partners to bring services, resources, information, and education to Horning residents. In this hands-on role, you will use your knowledge and connections to provide residents with the resources they need to thrive while fulfilling personal satisfaction.

Essential Functions

· Work in partnership with Property Management to provide one-on-one support and financial resources to residents to help with housing stability. This can include working with agency case workers to resolve concerns, helping residents apply for rent assistance and/or hosting programs on-site that serve the needs of residents.

Build and maintain relationships with other community-based organizations and resources and stay abreast of current processes and procedure for program applications (energy assistance, Medicare/Medicaid, SNAP, Virginia Individual Development Accounts, ERAP, etc.)

Perform other duties as assigned

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Required Knowledge, Skills, Abilities

· Possess exceptional people skills that promotes a sensitivity to the needs of a diverse, multicultural client population

· Bilingual (Spanish, Amharic, Arabic, or another language prevalent in the community) preferred

· Working knowledge of supportive services and other resources in the DC Metro area 

· Able to advocate, organize, problem-solve and produce results

· Able to comfortably navigate Family Metrics and other social services databases 

· Excellent relationship building, networking, and interpersonal skills

· Demonstrated flexibility; able to pivot and display flexibility in response to changing circumstances or resident needs

Required/Preferred Education, Certifications, Licenses, Related Experience

· Bachelor’s Degree in Social Work, Psychology, Human Development, or related degree required

· Experience in social service delivery with low and moderate-income individuals and families preferred but not required.

Physical Job Requirements

· Able to remain stationary (standing/seated) in front of computer monitor more than half the time

· Able to operate a motor vehicle and travel between different Horning properties throughout the week